Kako mogu izmijeniti ili otkazati rezervaciju ugovorenu u okviru programa Airbnb.org?
Communicate any changes with the Host, guest, or their booker using the message thread as soon as possible.
If you need to make a change to an Airbnb.org reservation as a Host or a guest, you can submit a change request.
Here are some things to know about changing an Airbnb.org reservation:
- The process is the same as for regular Airbnb reservations.
- If you booked your stay using a grant, you can extend your stay up to the total value of the grant as long as the listing has availability (you can find the value of your grant in the email invitation you received before booking).
- You cannot add another payment method to a reservation. If you need to extend your stay but have reached the limit of your grant, you’ll need to book a new stay using a different payment method.
What happens if a guest cancels
If you’re a Host and your Airbnb.org guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests. If your guest should have canceled but didn’t, cancel the reservation and reach out to our support team for help waiving the penalties.
If your guest cancels after they’ve already checked in, they’re required to leave your listing as soon as they cancel.