Experience Protection Insurance
What's covered?
Experience Protection Insurance provides liability coverage for up to ¥ 100,000,000, in the event of third-party claims of bodily injury or property damage during an experience.
Experience Protection Insurance may cover:
- Liabilities if the Host is held liable for bodily injury
- Liabilities if the Host is held liable for property damage to a third party
Experience Protection Insurance covers experience Hosts, their employees who provide services for the experience, and third parties who contract with the experience Hosts to furnish venues for the experience. There is no additional cost for Hosts to participate in the program.
Experience Protection Insurance doesn't cover:
- Car accidents
- Property damage due to things like mold or pollution
- Something done intentionally (not an accident)
Experience Protection Insurance doesn't apply to all liability.
Experience Protection Insurance payments are subject to certain conditions, limitations, and exclusions. For more information, please visit the Experience Protection Insurance summary page.
To request a copy of the entire insurance policy, please contact Aon Japan Ltd. and include your Airbnb account information.
Claims
To file a claim, please contact Community Support. We will connect you with our third-party claims administrator.