Unfortunately there was confusion with check in. I was given a phone number to contact for arrival, but the person was not answering in messages or calls. The Airbnb host was then contacted, we waited for an hour outside of apartment for the host to arrive. Once inside the apartment, both beds were unmade ( no sheets on either beds at all) and dirty sheets in pillowcases next to the front door. The host took the dirty sheets, and came back 20 minutes later with one set of clean sheets, then left. We made do with what he had for two beds, but was not happy. I looked through cabinets and ended up finding spare pillowcases for the other bed. The shower was completely moldy, and empty shampoo bottles left inside. One main reason for this booking was that there was a washer inside the apartment. Upon arrival at the apartment the host then tells us the washer is broken and unfixable... so we have to spend a lot of money and time to wash clothes elsewhere. I think this should be noted on the profile when something like this changes. The wifi was okay, but cut out multiple times throughout our stay. We unplugged and reset the router to get it going again. The aircon works VERY well in the living room, and in one bedroom. The other bedroom gets extremely hot, nearly unbearable to sleep in during summer in Rome (95-105F or 35-40C)! Although this place wasn't exactly what I had hoped for, we made it work and our time in Rome was amazing. The location of this apartment is by far the best thing about it.