I was this person's host.
She was my very first guest via Airbnb. I have never booked via airbnb before. So first of all I was very excited when my first guest was confirmed by Airbnb. Then it turned out to be a nightmare and very quickly.
- The guest was supposed to move in on April 30. She requested to preview the room (it was a share situation) on April 29 prior to moving in the next day. A colleague of mine showed her the room on April 29.
- Right away she texted me to complain that the room she was given was not the one she booked. She claimed the room is smaller and the closet too small. We went back and forth and I kept reminding her that I told her prior to the reservation that the room she has selected is not available but I have a one smaller left. She said I never told her so. I wasn't used to airbnb's network. I should have asked her to make the reservation on the room that was available. But instead the reservation was made on the room that was not available. We suggested that she cancel the reservation and get a full refund. She declined to cancel her reservation but rather got the keys from my colleague the same day and moved into the room the next day on April 30.
- It was discussed, in a friendly way, that if a larger room becomes available she could move in. Before even she booked via airbnb she informed me that she needed the apartment for 6 months, but she is booking it for one month via airbnb so to avoid paying the full fee. She asked if there will be a possibility for her to extend. My answer was yes, there could be a possibility to extend.
- As soon as she moved in, she started texting me the same day about the garbage not being taken out. There were boxes in the lobby. I explained that garbage can't be taken out on week ends in New York. The following day, Sunday, she sent several texts again. I kept apologizing and called the superintendent to make sure the boxes are folded and the garbage taken out as son as possible.
- About 10 days after she moved in, the other guests in the apartment (it is a 4bedroom/2bath listed for share and the other occupants were an italian young gentleman, a french young lady and an italian young intern), started to complain about her. Until she moved in the occupants were in good relationship with each others in the apartment. They informed us that they she was bossing everyone in the apartment though she was the last to move in, spreading her belongings all over and having her boyfriend staying overnight and permanently in the apartment.
- I simply sent her a text message to remind her that overnight guests are now allowed. The exchanges got bitter: she claimed she has booked the apartment for 2. This was not true; her booking was for only one person. She said she was already a victim of a bet an switch on the room, and can't understand why she won't have the right to received her boyfriend, mother... I just told her this is a room share situation, she was renting only a room not the entire apartment and she booked it for one person. She offered to pay 6 nights for her boyfriend.
Following those difficult exchanges, I told her I am quiet person, I don't like problems, I don't like arguing and therefore it will not be a good idea to extend her stay beyond the one month she had booked via airbnb.
It is only after I said so that she went on airbnb to claim 25% back from her booking because she didn't get the room she had reserved. Almost 2 weeks were passed since she moved in. She didn't mention to airbnb that prior to moving in and upon previewing the room I had offered her to cancel her reservation and get a full refund if the room is not satisfactory. Instead she decided to move in the next day and waited 2 weeks to claim a discount.
Later on, by mid May, she tried to book another of my room in the same building for 9 additional months via airbnb. When I received the notification, I declined her reservation and sent an explanation to airbnb. All my 3 other tenants are not comfortable with her and are complaining, she is being bossy, she thinks she has the right to have overnight guests, they were having her boyfriend permanently in the apartment... for all these reasons we declined to extend a lease. There was no commitment. The only commitment was the one month booking she paid for via airbnb. Which we have fulfilled.
- She wrote in her review that I am awful, unwelcoming. Why would she want me to extend her stay for 9 additional months in my apartment if I am so bad?
Following my rejection of her 9 additional months booking request, she went back to airbnb to claim $428 refund to cover her move-out fee and the cost of a dresser she bought. She claimed I promised to extend her stay. Because I denied the extension of her lease I should pay for the dresser she bought in the hope of getting a larger room. Airbnb denied the claim and the refund and closed the case.
Today my tenants are very happy she is gone. They won't stop mentioning about this. She stayed for less than a month and it was overwhelming to them. I also happy to not having to deal with a guest like this for a couple of months.
I wouldn't recommend this guest to any host.