good morning Mike
I'm sorry you were not well in the bnb
First of all I think I have always responded to your e-mails and your messages, which were not few even in the previous days.
the only one I did not answer was the last one and this because I was driving to come to you
among other things janine at 13 wrote me
"Hi Brunella, the GPS says we are getting to the apartment at 15.00 but we will probably stop for a quick snack on the way. I will keep you posted when we are 30 min away
You have confirmed that you would arrive at 15 just before reason for which I had 20 min of delay in welcoming you, the time needed to get there with the car. We are not a hotel and we do not have a 24h reception
I apologized for the toilet paper and I even offered to go and buy it myself, unfortunately the cleaning lady did not tell me the lack
The parking fee is in fact in the things we offer I do not think there is written free parking.
I am very sorry for the lack of water, we do not supply it being drinking the tap, I have only advised you to buy it if the taste of that of the apartment, being very calcareous, was not to your liking
Honestly the worn sheets do not seem to me at all, we always provide sheets in excellent condition, clean and ironed. I think we have provided, given the presence of a child, even many towels.
Overall I think it is important to distinguish the stay in a hotel from that in a house tried as it happens with airbnb, I have always welcomed all my guests with a lot of heat and I must say that this is the first review that goes in a negative direction
Unfortunately it happens, I hope to welcome you better in a possible future