Dear Robin thanks for staying. The Aircon or what is an evaorative coller does work and works fine it's just you didnt know how to use it. I filled it with water prior to you arriving. You had it on for hours when you were out with the windows closed, you are supposed to leave windows open when using the unit, also the apartment isnt advertisied with aircon, so I certainly didnt do anything wrong? I certainly didnt deserve a call at after midnight to be told about this? I was woken from a wonderful sleep! Blinds work fine also. I always provide 2 towels, 2 hand washers, soap, nathmat etc, Their is plenty of toilet paper always left in the apartment behind the mirror which is a cupboard, you just didnt see it, II also always leave one roll out,. Have not had any one else not be able to find the toilet paper?