Dear future guests,
This is the only 3 stars review villa Romina ever had and the reasons are even more surprising! 3 out of 5 stars when you describe the villa as amazing and the only issue is that for 2 hours you didn't have water because of a problem that we solved and for things that none of the previous guests ever commented or even exist is at least ...strange. For the correct information of the future guests, except from reading all the other reviews, I guarantee you that 1) the problem with the tank was solved as soon as possible and it doesnt have to do with the villa as accommodation but with a technical issue that can come up to any house and that is why we are there always to provide solutions to any problem!
2) The tank is at the parking of the villa which means at the other end of the house from the point indicated which is something that the guests knew since they saw the truck refilling it so it is at least strange as a comment.
3) the air condition of the guest house works perfectly and this is also a strange comment since our guests know that if their is any problem they can call us and we will solved it directly. They never mentioned this problem like the problem with the water! Basically because the air condition works fine and all the guests use it till now without any problem!
To sum up, the "problems" indicated are simply excuses so as to put a bad review simply because they were not satisfied that we asked them to do a normal check in at 3 pm like we clearly inform our guests through airbnb platform that we do. They arrived early in the morning and demanded to go in the villa which was not possible since the previous guests departed at 12 pm and we need a minimum of 3 hours to prepared properly for our next guests. Misleading review.