We were very impressed at the size of this riad, very spacious, clean & extremely secure with main gates, doors & staff on hand to hold your key whilst out & let you in & out.
Our main disappointment was our check-in. As this was our second location within Marrakesh we arrived via mini bus from a 2 day desert trip, Mohammed was very helpful by communicating with our driver on where to meet so that he could walk us to the riad. However, on meeting he was very quiet, in fact after a hello we walked in complete silence to the accommodation, all whilst carrying our heavy bags without the offer of help, similarly with check- out. After filling in forms, been given complementary tea & water we were shown to our room, which was beautiful, by a different member of staff. Luckily for us we had spent the past 4 days in Marrakesh, therefore we already had a map however we were not given one or any sort of direction as to our new location. Comfortable with the main medina that we had already visited we decided after marking the best route we could see on the map, we set off early evening for dinner. The location of the riad has quite a straight route through the souks into the medina; around a 15minute walk. However, at night (we are not sure what time) the streets into/out of the souks are closed with large doors. Completely unaware of this fact, very confused as all the streets look the same & rather panicked we got lost in the dark at midnight within the tiny backstreets, clearly out of any tourist zones. Numerous amounts of people try to direct you which of course cannot trust & the experience was most unpleasant to say the least.
With the location of this riad being so difficult we were very disappointed to not have been offered directions on arrival, with a map & the knowledge that after a certain hour the streets are closed.
Other than this bad experience, the breakfast is a wide variety of foods, something different most days. We sunbathed on the terrace completely secluded, our room was beautifully clean each day & our airport transfer was arranged for us to go home very easily.