Mahalo for your feedback, Amber! We are so sorry that you didn't enjoy Hilo Kealoha. Please allow us a moment to address your concerns.
A/C is extremely uncommon here in East Hawaii - out of the 70 or so properties we represent, only 2 have it. Because our climate is very mild, with highs averaging 82 degrees year round, open windows and ceiling fans are usually all that’s necessary to make inside temps as comfortable as those outside. Houses here can get quite stuffy when they are closed up in between guests, but open windows and ceiling fans solves that problem quickly.
We wish you had let us know about the housekeeping issues. Because the home is quite old, it can be difficult to make it sparkle – but that’s no excuse for dusty ceiling fans! We would have sent someone over right away to take care of them, had we known.
As your welcome letter mentions, we supply a starter of items like TP, paper towels, soap, etc, that are usually enough to cover a short stay, and ask that guests resupply themselves if they run out. We are a small business and just don’t have the staff available to shop for or deliver these types of items.
The wifi login for all of our vacation rentals is provided in each property’s house binder, along with other useful information. I have management checking to see if somehow that was not the case for this home – if so we do apologize!!
So sorry about the TV! It was only in the bedroom for a short time, but unbeknownst to the owner that was when we went to take new photos. He sends his apologies for the disappointment, and will be adding a TV back into the bedroom right away. Again, if we had been informed of the discrepancy during your stay, we could have fixed it by getting a TV back in there.
We are SO surprised and saddened to hear that you worried about your safety! Like any place with a high concentration of visitors, we do see a bit of petty theft when folks forget to stash valuables out of sight in their rental car, for example, but violent crime is almost unheard of. We’ve been working here in this industry since the 90’s, and have never had a guest experience any kind of violence.
Lastly, the people across the street are not a cult. They are Hare Krishnas, which is a branch of Hinduism. They meet at the facility across the street once or twice a week to chant, which is central to their religious practice. One of the most wonderful things about Hawaii in general - and Hilo in particular - is that we truly are a melting pot. Every nationality, race and creed can be found here. It’s true and deep diversity, and we are so grateful for it :-)
Sorry to be so lengthy but we wanted to address all of your concerns. We take the guest experience very seriously, and are always disappointed when a guest’s expectations are not met. Again, we thank you for staying with us and for providing your feedback. Aloha!