I briefly met Danielle twice when I visited the property. She was very polite when I asked her about her experience. She mentioned about the lamp and light in her room which my brother and I addressed and corrected immediately. Our quick actions displayed our commitment to ensure our guest's comfort and enjoyment. Thereafter, she did not mention other concerns.
Thus, her HISTRIONICS come as a complete surprise.
If I had been in her place and experienced those negative things as she claimed, I would have ran out of the house within the 24 hour period which airbnb allows for a guest to make up their mind to stay or not to stay. However, she stayed close to a month and said nothing. I do not understand why she did not use the bathroom downstairs if the upstairs bathroom was occupied nor brought her boyfriend, which was not prearranged, to the house during the last two weeks of her stay if she thought there were too many people. Looking back at the number of guests assigned to the upstairs bathroom, the average number was 5 during her stay with use of the downstairs bathroom if needed.
As far as cleanliness, I have a person who cleans 3x a week the communal areas. Every guest is responsible for the upkeep of their own space and must contribute to the collective maintenance and upkeep of the property. I have plenty of cleaning materials and solutions for anyone to use. A guest can also open the window for fresh air.
Prior to guest arrival, the room gets cleaned thoroughly and beddings are replaced with freshly washed linens and comforter.
As far as condition of linens, they are inspected after each use. Those that are spotted with body fluids are disposed. Therefore, I do not understand her complaints. Perhaps she soiled them herself!
As far as the type of beds, they are placed in the room to accommodate the space. If she wanted a different bed she should have booked a different room or better yet, she should not have come at all.
I want a guest who is positive and focus on the the good things about staying in our place such as the value of having a reasonably priced clean house and private bedroom or shared space, getting the opportunity to interact with an international household, enjoying the convenience of a well placed located house, etc.
If you are such as guest, I welcome you. If not, please move on to somewhere else to save each other heartache and grief.