I traveled with my baby girl, husband, mother and aunt. Host sent us email with info about keys, left welcome card and box of candy. However, apartment was dirty and had urine smell. We called at arrival, and heard the following excuse: "oh, the furniture wood smells like that".
Every day, a new issue, a new disappointment. We kept host aware.
Everything inside apartment was broken, moldy or rusty. We were constantly saluted by cockroaches at corridor. Kitchen pots and pans were broken and old, everything sitting under the sink, in the cabinets' floor - not clean at all. Single door refrigerator was a complete mess, the freezer compartment missing a door, and was encased in ice appearing not to have been cleaned in ages. Bathroom also had issues: the glass door was removed and pieces of the glass were hanging on top of metal structure. Metal hanger was installed inside of shower area, and whole structure had rust. Shower plastic and linen curtain had mold. Rug was old and would stain our feet whenever it was wet. Electric shower had exposed cables. Nowhere to hang towels - everything was broken or about to break. Soap dish and hand-towel holder also broken and with rust. There was junk hidden everywhere: over and beside closets and refrigerator, under beds, etc. Living room sofa with under bed storage was old and broken, with old linens, dirty and full of holes and urine smell was terrible.
Host at first would apologize but nothing was done to amend the situation. Offered us insignificant refund amount as to keep from receiving a sincere review. Apartment was ridiculously expensive and dirty, but host affirmed "having an apartment on my standards was utopia". Having a place to sleep, with bathroom extremely moldy and dirty, kitchen also dirty, and urine smell certainly does NOT meet my standards. Offended us. Awful experience.
Estava viajando com minha familia (nosso bebe, meu esposo, minha mae, e tia) e ficamos extremamente decepcionados. Odor insuportavel a urina na sala, moveis velhos, roupa de cama com furos e toalha rasgada - alem de poeira e sujeira em geral. Cozinha com panelas sujas e velhas, tudo guardado no chao - embaixo da pia. Geladeira em pessimo estado, alem de encontrar velharias e entulhos por todos lados (embaixo da cama, encima e ao lado dos armarios, etc.) O banheiro era o pior: ganchos quebrados, varal de metal dentro do box e saboneteira enferrujados, mofo na cortina e pedacos de vidro de um box que provavelmente quebrou e que nunca foi propriamente retirado. Apartamento extremamente caro e sujo. Administradora afirmou que esteve doente e nao pode visitar o apartamento. Ao final nos ofendeu, ofereceu valor irrisorio para evitar nosso comentario aqui - e ate disse que um apartamento com nivel de servico e qualidade que eu esperava era "utopia". Nao considero utopia ter acesso a um banheiro limpo, sem mofo e ferrugem. Tudo dentro do apartamento estava quebrado, velho, rasgado, com mofo e/ou sujo. Uma completa decepcao.