This review from this Airbnb guest are reported by me (the host) to Airbnb, for writing a review containing false information.
I don’t know what reason could be for writing a review with false information. But I know that if this information is taken seriously it could make people that read it get a negative impression of my Airbnb place and of me as a host. As shown in my 108 other great reviews from my guests, I am very serious about my Airbnb, and these 108 reviews should be the best approval of that. So, I kindly ask you to trust those and not this last one. I really didn’t want to go down to the level of answering this review in detail and in the same tone that the guest writes, even though I could. Because there could be things to say about their behaviour, but I rather show the other cheek than replying in the same way that she writes.
But since I had advice from Airbnb to actually reply to this review, and to not let her conclusions stand without correction from me, I will.
I have explained Airbnb about my whole experience with these guests, and corrected all the untrue information in their review for Airbnb to know and document, and that is the most important thing.
These Airbnb guests have actually given me my first negative experience being an Airbnb host. Till now I only had wonderful people who has been a true pleasure to host. Maybe it must be like that, that after a certain amount of good experiences there must come something really “unusual” (to avoid using stronger words), but I am still surprised, and have problems believing that someone actually wrote this. Especially after their behaviour, which was not the best. Luckily for me, most of my communication with them was at Airbnb message, so Airbnb can see exactly how the communication went on.
1. The guest writes: “Host informed me that people would be working during my stay the last minute”.
Host’s correction: There were some renovation work being done on the outside of my block/ building this summer. It was supposed to end earlier, so it should not affect her stay. But there were some changes, and 6 days before her arrival date I knew that it would also continue after her arrival. Which was sad news, for her as a guest and me as a host (as it could cause noise, and I didn’t want that for her). But I couldn’t do anything else but inform her, offer her to cancel for free, of course. Or, if she rather wanted that, keep her stay and have a huge refund of 4000 NOK (about 515 USD). If she wanted to, she could come, see how she felt about it, and choose then what to do, and leave without cancellation fee if she did not want it. So I kept all opportunities open for her. She did choose to keep her booking, and I refunded her the 4000 NOK in cash (with receipt). Of course this was anyway not a good situation, but at least out of the situation I did everything I could to find the best solution for her, and she at least got an extremely cheap accommodation in the centre of Oslo, and a quite large room of approximately 20 square metres.
She writes that she was informed “in last minute”. It was 6 days before arrival. I wish it could have been even longer, of course, but I do not agree 6 days is “last minute”.
2 The guest writes: “Host wanted to ener my room during my stay and me leavinh tje door always open, which for me is not right i rented the room for my privacy!”.
Host’s correction: When accepting to stay even though there were work in process on the outside of the building, I also informed her that I had to sometimes have a look in the window at her room, to see that everything was ok with the work on the building. It was only possible through the window at her room. And also because some neighbours had some issues with the windows due to the work, I had to see the same wouldn’t be the case with mine. And that would mean I would have to enter the room a few times during her stay. But as I told her (and wrote to her) I did not want to do that when she was in, because I felt it could disturb her privacy, knocking her door etc. So I suggested that she could give me a “sign” that she was out by leaving the room door open when she was out. Then I could enter, and not having to disturb her when she was in. She writes that I wanted her to always leave the door open, and that is was a problem due to privacy. That is exactly the opposite of what was the case, I tried to find a solution for not disturbing her because privacy is so important in a stay. I don’t know her intentions by writing this, but I know it was not a misunderstanding, because I talked to her about it and she always said that it’s no problem, and that she would do it. But she never did, even though I reminded her, she just ignored it. And she was out a lot. She never once told me she didn’t think it was a good solution, if so I could have found another solution.
3 The guest writes: “Last week stayed with my mum there and little brother, while my mum was sleeping she wanted to enter the room in the morning not understanding that people's privacy”.
Host’s correction: When the stay Roula had booked for 1 person was soon ending, she said that she wanted to make the stay a little longer. She had been looking for a permanent apartment (because she wanted to move to Norway), and found one, but she had some problems with the host that owned it that wouldn’t let her have the apartment the date she was promised. She told me that her mother and brother (about 8-9 years old) was also coming to Norway to stay with her in that apartment, and she asked if I could make the stay longer, and then for 3 persons instead of 1 – to help them till they could have the apartment. I wanted to help them out, so I said yes. Roula kept ignoring my wish of entering the room when she was out, so now after 1 month I hadn’t been able to check on the work on the building yet. Now the work was soon to end, so I really had to see that everything was fine now, to make it possible to fix it if not before the workers left. So I had to knock on their door. She writes that it was in the morning, it was 11 am and I heard them talking in the room before I knocked, to make sure they were awake. When I knocked Roula and her brother opened the door, and the mother was not in my sight, around the corner. I thought she was out or in the bathroom. I asked if it was ok for me to come in, and Roula said yes. She could have informed me the mother was sleeping, but she didn’t. After entering the room I saw the mother under the blanket on the bed in the corner, she drag her blanket over her head and turned around. I said that I am sorry, and that I didn’t see her. In the review Roula said I didn’t respect their privacy, but 1) she could have not ignored by effort in doing this when she was out 2) Telling me when I knocked that her mother was still sleeping at 11 am. It wasn’t easy to guess, as they were talking in there and it seemed like they were all awake, and she did let me in. Only this one time, and 1 more (but then I warned them the day before I would have to enter the room at 11 am the day after), did I ask to enter the room, and in 5 weeks I really don’t understand that it should be such a big problem. At least she could have told me that she thought so, before the review.
4 The guest writes: “Last day we checked out my mum and brother waiting for someone to pick us up she went outside and took my mum with an arrogant behaviour out not respecting she was with a little kid!”
At the final check out day, I asked them in the morning when I heard them packing whether they wanted to keep my regular check out time (latest 11 am), or if they wanted to have another time. They wanted to leave at 11 am. We agreed I should meet them in the room at 11. When they left I asked them if they needed anything, they said no problem, because a friend was going to pick them up. They had a lot of luggage, so I wanted to make sure they had a plan for how to get to the permanent apartment, which was outside the city. After some time I got surprised, because they were sitting in the backyard. 1 hour went, and 2 hours went. When it was almost 13 pm I had to leave for an appointment, so I had to leave the house, and I passed them downstairs on my way. They were still sitting on a bench downstairs. Now Roula was gone, only the mother and the boy left. The boy was playing with a mobile phone. I asked them if everything is ok and if it’s something I can do for them, and if they will soon be picked up. The mother said “15 minutes”. It was not possible for me to communicate a lot with her, because her English was not good (usually I communicated with Roula). But I understood they were going to be picked up in 15 minutes. At the pick up point in my street there is a bench, too, only 10 metres from where they sat, and better quality benches, so a little more comfortable, too. I asked if they could move to that bench, it was also because I wanted to be able to close the building before I went to my appointment, and it would be better for them, too. She said “yes”, but didnt seem happy. As it wasn’t possible to communicate a lot, I couldn’t explain anything, but I knew they would be ok there on the other bench. Sitting by the trees in a quiet street, and ready for pick up, only 15 minutes left, I couldnt imagine what could be so bad about that. I helped them with the luggage so they had everything close to them and ready. Before going I asked if the mother was ok, and if she needed anything. If she wanted to borrow my phone, for instance. She said no. Again I really don’t understand the reason why Roula is describing this situation the way she did, “went outside and took my mum with an arrogant behaviour out not respecting she was with a little kid!” – it was just about moving from one bench to another. She writes it like the kid is really small and the mother busy keeping an eye on him, and me throwing them out, neither is the case. He sat there quietly, playing with his phone. It could of course be that the mother misunderstood what I meant because she doesn’t speak a lot of English, and that she has described the situation out of that to Roula that wrote the review, but due to the other comments that is also not correct I don’t think that’s the case. But what the intentions could be of writing such a false review I think I will never understand.
Well, I look forward to meeting my new, great guests, and will try to forget this bad experience as fast as possible:)