Airbnb, all I can say is that my reviews speak for themselves! Nico is a new to this platform (check his join date and reviews) and doesn't understand how this community works and how he aught to perform as a participant in it. I've never written a follow-up review like this, but today I must do so for the benefit of the Airbnb community (especially any potential guests of mine that read this review) and to dispel significant inaccuracies in Nico's review of me and my flat.
Indeed, I left Nico a poor review because he earned it having failed to observe the house rules and having caused damage to my property.
First and foremost, it is simply untrue that the $250 charge had anything to do with Nico and Emily leaving towels in an inappropriate place or leaving the flat after their designated checkout time. The $250 was requested for damages they caused to my bed linens and comforter, and the related costs for such damages. All of the details regarding the foregoing, which Nico acknowledged, were documented with pictures and receipts in Airbnb's dispute resolution center. So it is quite disingenuous for Nico to conflate the issues (the remainder of which I address below) in his review of me.
Second, Nico and Emily put dirty towels back in the drawer that contained clean towels instead of in the large whicker hamper in the bedroom - who does that? At the very least they could have put the towels on the floor, as you would in a hotel, especially if you don't know where they should go. So yes, I indicated that they didn't put the dirty towels where they belong because they didn't.
Third, I'm not claiming that they left late, it is a documented fact that they left late. Cooperative Cleaning Inc., which is a cleaning service that I've retained through Airbnb, called and texted me while I was traveling out of state to advise that their cleaner could not access the flat because the guests (Nico and Emily) were still there more than 20 minutes after checkout time. I used the example of "be it 30 seconds or 20 minutes" in my correspondence with Nico in the dispute resolution center to make the point that if a guest hasn't requested a late checkout time prior to the check out time, then the guest is not in compliance with my house rules.
Fourth, I both called and messaged Nico and provided documentary evidence of the same to both him and Airbnb, which Nico claims he never received though documentary evidence of the same is on file in the dispute resolution center.
Fifth, I have never had any guest have an issue with the door locks or keys to access my building and the flat. Nico and Emily stayed for four nights, Thursday to Monday. They had no issue with the keys or lock on Thursday, Friday or Sunday. Nico claims he had an issue only Saturday...
Finally, Nico never mentioned anything about a noise coming from the window during his stay. Nico brought this up as one of his last messages to me in the dispute resolution center. Suffice it to say no other guests has ever voiced this issue. I suspect that this issue and the door issue were raised to combat any claim I would make for damages.
As I indicated in the review I wrote for him, I cannot in good conscious recommend Nico or Emily to any other host and I hope that this follow-up gives any potential guest of mine some context.