Thank you so much for booking with us. As you see we have managed for three years to achieve a 90% five star rating. Of course we are always disappointed when a guest leaves us less than five stars. You do however bring up some interesting points,
a) Garbage disposal. Each municipality in Italy has different requirements. Sanremo is one of the municipalities that require garbage be to be taken to the correct area. Some cities do allow for pick and delivery. Each one different.
2) Shower size. This is a family owned 200 year old historical building. Renovations have to meet a strict code, so adding bathrooms is easier said than done.This is so funny. I too come from North America where everything is bigger and better, and yes our bathrooms in the USA are enormous and comfortable. European showers are what they are. In three years no one has ever complained. However I do agree with you, comparing showers in North America to Europe, is difficult.
3) The apartment as you say is in the heart of the city, and we have gone to great lengths to have double sound proof windows put in. Again, we have never had anyone complain about the noise. The fun of being on the busy Riviera I guess outweighs the far distant muffled sounds of the city.
Thank you so much for booking with us, and I am sorry that you were not 100% satisfied with our property. I do however appreciate your comments.