Thank you for staying at THE SANDS. We are disappointed the home was not up to our normal standards upon your arrival. As discussed, construction works had just finished next door, there for we were unable to schedule the external clean to our home at an earlier date. We then, due to unforeseen circumstances, had our contractor go to hospital which unfortunately delayed the external clean, thankfully we were able to re-schedule before your guests arrived for the BBQ. We have since conducted a full spring clean of the property to ensure it is shining inside and out now that the building works have ceased next door. We are truly sorry you experienced some negative points during your stay and can only assure you this is a rare occurrence and would not be something you would experience again, should you return to this home or one of our others for your next Gold Coast holiday.
The team at Vogue Holiday Homes