I have to thank you saying that the house was nice but what you mention about the issues in the sink and the fees is not correct.
The fees had been advised to you before arriving, as well as the fee for the use of the concierge. This is what I wrote to you:
"The front desk may charge you $20/day for the bracelets to access the pool. This is something new. Also there is a $5 concierge fee if you receive any packages" How could I have said that I was not aware if I was specifically explaining this??
About the sink, you never mentioned anything, actually I sent the plumber, what was scheduled before you arrive because there where repairs in the building and he went to check that the new showers that we installed were working fine. If you had mentioned anything about the sink he would have taken a look at it.
Michael, you are referring to some communication that we never had, I am really surprised about it.
In regards to the toilet paper we always leave, as a courtesy, one in each bathroom, I don't know why the cleaning lady didn't replace it.