Maria was unhappy from the moment she arrived and found herself in a rural location (so her son explained to me), even though I had pointed that out on my very first reply to her and we are visible on (Hidden by Airbnb) maps. She said absolutely nothing to me about any of her concerns during her week-long stay with her family, and has not paid for her utility usage which was generously discounted to account for the owner of the house using the shared washer and dryer in the shared utility room (adjacent to the private house).
In preparation for her family's arrival, I scrubbed the place down as I always do, hoovering behind sofas and under cushions, cleaning out kitchen cupboards, dusting, washing walls, scrubbing showers, baths, loos, making beds, etc. I am thorough. Her "1" rating on cleanliness is unjustified, and ridiculous. This is a 3-bed, 2.5 bath, full-kitchen house that was well cleaned. The furniture is not fresh from IKEA but is in good condition. The parking area is not paved - it is pebbled, as are most country drives. The rural road was recently resurfaced by the county council so is in good condition - but does Maria expect me to have control over the road? Basic cooking needs (olive oil, herbs, spices, s&p, milk, bread, butter, eggs, fruit, baking goods like flour, sugar, baking powder, and a selection of tea and coffee), and a bouquet of fresh flowers from our garden were in place.
Most importantly, Maria accuses me of breaching her privacy. It is my practice to have a friendly, good-faith relationship with guests in our home, and I respect their privacy as I would want mine respected as and Airbnb guest. The Lodge UTILITY ROOM is shared, but nobody went into her house. I have already told Maria this in a private message.
I had recommended Maria as a guest, but perhaps that was a mistake. Maria might be happier in branded hotels where standardised bedrooms and hotel service, located in bigger cities, will help her to manage her expectations.
If you and your family truly had such a dreadful experience, Maria, I am sorry for you. Thank you for booking with us. I wish you well.