It was Michal's first time in AirBNB as she told me. Unfortunately she missed the information (that is displayed in my info section in the listing) that there is no TV. Nevertheless we decided we are going to add a TV soon, no special cable though… only the basic. (We don't watch TV anyway..)
There is also available information in my listing regarding cats and dogs in the area.. and as I say to any guest – you are welcome to bring your own. Anyway – the cats live outside.
As I say to any guest, I said to Michal as well, if you have any relative or friend that live close I'll be happy to show the house before booking. You can never know exactly what your guest expects - in this case I didn't know that her kids are that young.
Regarding the towels – ¬AirBNB is not Hotel. In any case - I always put clean towels for every guest, of course, and for Michal family of 4 I've added 6 extra towels.
However, I take everything to my attention and will try to improve. On top of the TV in the next month's we’ll add a gate to the staircase, make it more suitable for toddlers.