I am very sorry for this guest’s bad experience. I hope next time he will find a place that will meet his expectations. I am also very sorry to hear the way he expresses himself about our home as a “total dump’. Indeed they arrived one hour earlier than agreed and the contact person did not arrive on time due to traffic. Our fault. He and his family stayed for one night only and because of the unfortunate start causing a negative attitude towards me I immediately proposed him a full refund in order to avoid any more confrontations, which he refused and preferred to stay in the house.
We make our home available for people to enjoy and would like them to be happy while staying in it. We have taken care of every little detail. Newly renovated, fully equipped kitchen, new appliances, air conditioning in every bedroom and fans in every room, including big, new fans in the common areas. New furniture, even the laundry room has a brand new washing machine. All the showers and bathrooms are also newly renovated. A shower head might have fallen off. This can happen. Right next to the house is a beautiful swimming pool where our guests delight in taking a dive and it is very refreshing.
Unfortunately NO hotel, including the Ritz Carlton, will allow strange or non-guests entrance to the beach through their areas. This is in all of Cancun. The beach is literally 100-200mts away from the house, next to Secrets the Vine hotel. It is a public entrance and it is called and marked as Playa Ballenas.
With the high electricity costs in the area, supplying the house’s huge voluminous common areas with air conditioning would take a toll on the price of the house per night and it would affect all of our guests or we wouldn't be able to rent it. This is a very beautiful vacation home, with accessible prices for up to 7 people. I hope this is easy for all of our guests to see.
All the reviews so far have fortunately been positive. If you are looking forward to renting this house I invite you to read them and for any questions I am always available, so please don't hesitate to contact me.