I am always a bit worried with first time Airbnb users, and as I saw Kris was using the platform for the first time to book my place, I made sure I sent her all the info she needed before arrival of her and her relative Mindy. I called her as well, and had a nice chat with her – just to make sure she knew she would be staying in my personal home with my personal belongings. I would like to note I am a superhost, and have been hosting people close to 8 years, and like to manage peoples expectations regarding my place – it is not fancy, it needs updating in places, but people stay here mainly for the central location in DC. Kris told me she was OK with staying in a strangers place, and had stayed in such Airbnb situations in the past (accompanying others, though not booking herself via Airbnb). After checking in, I communicated with Kris twice, two see if everything is OK, and understood from her all was fine. I did not hear anything else from her until two nights passed, and I received a request from her for a full refund along with photos of certain unclean spots in my apartment. If she was indeed not happy with my place, she could have communicated with me upon checking in (as per Airbnb rules), and not waited two nights.
Indeed, this is my apartment, and the the place I live in - that is the idea behind Airbnb. I agree, my apartment is not new, and in some aspects might need some updating - but it is not a hotel room, nor does it aim to be one. I live here, and indeed, many of my belongings are here. One of its strongest attributes is its location - right in the heart of Admas Morgan and with great access to all DC has to offer.