I have been doing AirBnB for two years, I have a 4.9* rating and am defined as a Superhost with all the advantages that entails. I did double book purely by accident and informed Karen accordingly beforehand that I would still host her and her friend. I gave them a warm welcome offering prosecco in my beautiful Moroccan themed garden but the guests did not accept. My profile does not state I have an ensuite bathroom - I have never had an ensuite bathroom. I have air fresheners in every room and any odours mentioned were definitely from outside through the open bedroom windows. The weather is warm and the bedroom has a huge ceiling fan, empty wardrobe and drawers, hairdrier etc. I apologised beforehand for the lack of blinds but there were curtains so the comment about no curtains was totally untrue. This is the first feedback I have ever had with negative comments and this does not reflect my home in any way. All my previous views will echo that.