Vi's stay was not very successful. She originally booked for 4 people, 2 adults and 2 kids. As we usually do, I asked how old the kids were and she told me, never mentioning a 5th person.
She and her family arrived around 1am on the day of check in. She asked me on the way if she need to pay for that first night since it was technically the next day... I of course said yes as she would be sleeping there that night. When she arrived it was 5 people and not 4. They left at 2am and then texted that they wanted to talk (around 2am) that there was a problem. Apparently Vi had made the reservation and her mother was unhappy about the room, and wanted to be closer to the beach. They came back 30 or 45 minutes later in the middle of the night and went to bed. Her original reservation was for 4 days.
Per the house rules, any guest over 3 people are required to pay an additional $25 a night. Since she had lied about having only 4 people, we were a bit worried about this reservation already and the first night having gone the way it did, we felt very uncomfortable having them around our son and in our home.
When we requested the additional $100 for the 5th guests $25/night x4 nights. She said she made a mistake and wanted to leave a day early and that that extra day they wouldn't be staying would cover the extra person.
I said, that's not the way Airbnb works and they would still have to pay for the day they wanted to cancel as we have a strict airbnb cancellation policy as well as $75 for the extra guest if they were only staying 3 nights. She got really upset and didn't seem to understand about not being able to cancel.... she was demanding and just basically didn't seem to understand how the airbnb community works.
The last night, they were up again at 2am, doing laundry, which is listed as $5 per load, which they didn't ask to use the laundry nor did they pay for it and just took wet clothes that were in the dryer and put they in a laundry basket.
Overall, very disrespectful and did not follow house rules or seem to care that they were in someone else's home, treated it like they ran the place. Be careful.