The apartment was very nice, especially for the price. The apartment is new, clean, equipped, just as described on the web and on the photos. It was about 5 minute walk from the Kabataš tram station and the funicular to Taksim. We didn't meet Muge, but she responded on our email requests promptly, kindly and helpfully. Muge sent us all necessary information about Istanbul and the apartment, even short instructions for the taxi driver in Turkish. Because of our late arrival in Istanbu, we arranged late check-in without any problems, her cleaning lady let us in. She does not speak English, but generally it was not a problem. The neighborhood is safe, very quite, only you should expect a few minutes of climbing on very steep street from the tram station to the apartment. The WiFi was functioning properly. We highly recommend this place.