We’ve stayed in this place for a month. The villa is pretty solid. It’s big, bright and good looking overall. The area is private, but it is very much surrounded by locals, mini-shops and a church. You can expect a lot of unpleasant food smell and noise coming up, especially at evening time. This local church will also play some very loud piece of music and an act of singing every 6 hours.
Speaking of the site manager whose name is Agus, who took care of the premises doesn’t have a good English, he often doesn’t get what are you saying. He might look like a friendly person, despite the fact that he deceived us a couple times in his own benefit.
First of all, he didn’t arrange an airport pick-up for us, and when we arrived to the villa by ourselves, he met us and said that there was someone waiting, but there wasn’t. And he politely asked us not to tell the host about this situation, and we didn’t. However, we spent 150k Rupiah for the taxi and we never got the money back.
Then, we approached him to buy us two return tickets to the Gili Air island, and he assured us that it won’t be expensive. The next day, he brings us already purchased tickets worth 1.600k Rupiah saying that we’re lucky to get them that cheap. On the boat we’ve met a pair who bought the exact same tickets for 800k Rupiah.
One day before we had to leave Bali I’ve texted Agus and asked in advance to arrange a taxi for us to the airport. He replied that he will. On the day of our departure he came and called a local taxi in front of us which we had to pay for. We questioned him why would we pay for the drop-off service that our host provides, and he replied that she didn’t inform him about it at all.
Some of the services that the host provides, haven’t met our expectations or haven’t been delivered at all. On the basis of our agreement with the host she had to arrange an airport pick-up and drop-off for us but she didn’t.
Premises have been cleaned every other day during our stay. However, the quality of the cleaning service wasn’t good enough. The site manager, who performed cleaning didn’t change the bed linens, in fact he did just flip over the bed sheet making it look cleaner. The pool was dirty all the time. A house was also full of spider web and dust under the beds, sofa, tables and draws. We have also found alive cockroach inside of one of our bed frames, not to mention that by that time we have already killed 11 big cockroaches in the house. After two weeks of this nonsense we texted the host about this situation and things changed.