I truly love the Airbnb community.
I always have, ever since listing between 4 – 5 properties over the past few years. However, Kent Hukill was one situation out of hundreds which was somewhat different.
Additionally, I take my level of commitment and responsibility to Airbnb very seriously.
Travelers are always welcomed into our homes. My top priority is for guests to experience magical things, thus cementing beautiful memories from this beautiful part of the world.
Importantly, and I must make mention of this, at the outset, is that I have been a Super Host on Airbnb for years and have more than 150 First Class Reviews.
Sufficient proof enough, so feel free to scroll down this page to view or here’s the direct link: https://www.airbnb.com/users/reviews?eluid=0&euid=0810331b-40e5-e0d6-aa57-98782c367cd6&id=22926368&respond_to=51697570
Kent was antagonistic and aggressive from the start.
The day he arrived, I was in Johannesburg for a Board Meeting as I run a Commercial Property Company, so I arranged for my father, Don to open and meet him at the property. No complaints, they chatted and within minutes I had been sent a message asking if I could provide face-clothes.
I said I didn’t have, his immediate reply was and I quote, “That sucks”. I wasn’t even given sufficient time to try and rectify, which I would’ve if provided an opportunity.
I was incredibly helpful and even had my cleaning service work late into the night before to give them a super early check in. Kent made an error and then informed me that he was only arriving the following afternoon.
It’s beyond unacceptable being told that I didn’t respond to communication timeously.
This is laughable as I have approx 40 What's App messages on file to Kent and Miriam, replying, constantly checking in, providing suggestions, restaurant options, local advice, weather & traffic updates.
On top of this, I personally did their washing for them – always going the extra mile. With Cape Town is in the throes of a serious drought and water shortage, my initial reply in the What’s App message was that I couldn’t because my daily water limit had been exceeded.
But I made a plan and sorted their washing within a day – at no charge I might.
So for the record, I live on the property which is the oldest house in Camps Bay (there is a black & white photo on Airbnb showing what this seaside hot-spot looked like over 120 years ago)
Being on-site gives me the opportunity to be truly hands-on to the best of my ability.
The 2 apartments are attached to my property – one at the back on the house, and the other built on top of a large double garage with a thick concrete slab providing natural light,sliding windows, wooden blinds, air-conditioning and great views of Table Mountain and the 12 Apostles. Parking is also secure, safe and on-site.
Guests also have access to the garden and pool area which has amazing views of Lion’s Head, Table Mountain and the ocean – they are not uninterrupted views because the property is almost on a level and literally a few yards from world famous Camps Bay Beach.
Kent never mentioned once about this self-contained apartment being on top of a large double garage – had this been the case upon his arrival, I would certainly have taken his complaint seriously, discussed same and come to a mutually acceptable arrangement to both of us.
His major issue was the gale force summer winds which were relentless for the latter part of his stay.
However, for the first half of his booking, the weather was perfect and idyllic – NO complaints whatsoever, just messages of thanks for all the great recommendations I was providing.
His comment saying that the workmanship of the windows is of poor quality is a joke. The aluminum windows were recently installed. Sadly when the summer winds blow as mentioned, it is very unsettling to say the least.
He then moved out, leaving the apartment unlocked showing zero respect, especially when taking into account the security and safety issues we live under, here in South Africa – he only messaged me around 10pm when in a wifi zone telling me this, which was way too late to arrange for my 76 year old father, Don to head 20 minutes by car to come and lock the property (what if the entire apartment had been burgled through the night?)
On the last day of his stay in Cape Town (this after moving out a few days before) he messaged me about the “misrepresentation” about the property. I remain disgusted about this and in my opinion, find his behavior calculating to say the least.
Again, I re-iterate, had he mentioned this when first arriving I would definitely have rectified things.
I have subsequently changed the description so as to avoid any confusion.
To be honest, it didn’t even occur to me based on my lengthy explanation above and more importantly, having Super Host Status with 151 first class reviews.
THIS WAS NOT THE CASE.
In conclusion, my reply to Kent with regards to the refund he was requesting, was that I couldn’t be held responsible for the weather and hence would not be reimbursing him.
I really did my level best to facilitate all of Kent's needs.
Notwithstanding my efforts, he submitted a claim to Airbnb requesting a refund for the 5 nights.
Upon reviewing and providing Airbnb with the full sequence of events as well as all the correspondence of approx 40 What’s App messages, plus more than 150 Five Star Reviews and Super Host Status, the case was dismissed with immediate effect.