I SUSPECT THIS COMMENT IS A REACTION TO ME ASKING FOR MONEY AFTER THE TENANT DAMAGED A PIECE OF FURNITURE. Here my view.
I don't understand most of your comment. The fact that you write in Portuguese, even though I have indicated at various times that I don't understand it and offered several other languages (not quite usual I believe) shows how uninterested you are in communication and other people. I am only guessing what you say. But you are in no position to criticise, given your behaviour all the way through. You were greeted by a professional service that was on time, so don't claim they were late. There was no communication from your side whatsoever, I even had to chase after you for check out. You never indicated any problems, so your comments are simply unfair. The apartment was professionally cleaned ahead of you. As I have written in my comment, you have left the place in an unacceptably dirty state, with rubbish, food waste, almost all linen used and left dirty, even though that was not at your disposal, and no floors cleaned. And then you damaged the sofa.