Braden, I'm glad you liked the accommodation and I know you've felt very comfortable here. The truth is that I find it wrong to say that there was no hot water, because it is not true. I am astonished with this you say, because I would never offer any lodging without hot water, since I consider it one of the basic services for any accommodation and any stay. You can see any of the multiple evaluations and you will see how not a single one makes any comments of this type.
Maybe what happened is that you did not wait long enough for it to come out hot, in less than a minute you would have it. So I can make sure that it works correctly. I would also like you to have told me during your stay because that way you could have checked yourself at the same time and you could have used it.
Regarding the pillows, those in the bed were cushions (to decorate, not to sleep), your pillow to sleep was in the closet. I left it open for you to see it and I also told you, although I suppose since your Spanish is very limited, you might not understand me.
I'm sorry that you did not say anything to me during your stay because you could have enjoyed the accommodation better because it is what I intend with each guest, to enjoy their stay here.