NAJVAŽNIJE ZNAČAJKE SMJEŠTAJA
Dobra organizacija prilikom dolaska95 % gostiju koji su nedavno ovdje odsjeli ocijenilo je postupak dolaska u ovoj smještaj ocjenom od 5 zvjezdica.
Odlična lokacija90 % gostiju koji su nedavno ovdje odsjeli ocijenilo je lokaciju ovog smještaja ocjenom od 5 zvjezdica.
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Zabave i događaji zabranjeni
Vrijeme dolaska je bilo kad nakon 14:00
Odlazak do 12:00
While Vivi and her husband were nice people who were easy to contact, made check-in smooth, and gave us tips of good places to go, I cannot reccomend this room to other people. I feel bad saying this because she is a nice person, but it is the truth. The room itself was unsatis…
Dear Denton, Just got your review, feel very sad:( I can't believe this review truly written by you. You booked our house on the web, we contacted with message so happy and good, then I happily welcomed you to house, you looked very easygoing, lovely and kind, everything let me thought you liked our house and enjoyed staying in a Airbnb house. But the questions in the reviews makes me confused. ***First, you said the ‘the toilet is older and does not allow for flushing of toilet paper’,this thing I have already noted on the Airbnb booking rules that because of the special situation of our hutong house we only can use this type of toilet , before you made booking you could see it, if you felt inconvenient you didn't choose our house is ok. Especially as you checking in , I explained this again to you. But why you put it as a reason for wanting to leave early……. I can't understand.*** Second, about the roof leaking because of the rain, it was true that night the rainstorm was too heavy and the storm broke the roof which situation wan not we want and which we also didn't have the power to stop , but my husband fixed it ASAP, when you told us because of this you wanted to leave, the roof was already got well. ***Third, for your wife said she was bite by the bugs, until now we can't confirm what bite you wife, for three years hosting life no guests told us this things (you said you don't have knowledge of it, I want to say you can check our pasting reviews and we are no necessary to lie and we won't lie), so my husband felt very strange, then your wife showed the bite area to my husband, for my husband experience it looked like bite by the mosquito, in very hot summer in Beijing suddenly bite by mosquito is very common things, but your wife insist her idea and wanted to leave, my husband didn't know how to say so just was in joke say to your wife “maybe the house didn't suit for you”. For all above things we don't know why we should apologize. Then for us letting our guests happy and can have a good time in Beijing is very important, we don't think money is the most important thing, so we refund you all the remaining fees, we hoped you can feel happy and have a good vacation. But we think we failed. So sad:( At last I want to say, Denton you should be a Airbnb fans, but maybe your wife and mother in-law are not, as they stepped in the house, they using a hotel angles judging everything, for example felt house old and neighbors dirty､asking for room cleaning every day, asking for changing towels every day, and made me confused that your mother in-law said to your wife ‘how can dare you using their towels? ’ just in front of me when I prepared two more towels for your wife and wanted to let her feel more comfortable, etc. All these things let us felt disrespected. But we didn't say anything, we tried our best to meet all the demands of your wife and mother in-law , just because we thought maybe they were first time for Airbnb and they weren't adapted staying in a Airbnb house. And we wanted you had a good time in Beijing and had a good vacation. But now looks like all we done was nothing……. We felt sad but we tried our best! Best wishes! Vivi Denton太太,您好!看到您的评价,心中确实有点难过,你们是我们时至今日接待了2000多位客人后第一个不推荐我们房子的客人,当然我并不是非要您推荐我们的房子,但是当我们很真诚的怀着对待朋友的心接待你们之后,看到这样的评价,心中难免不是滋味 (Website hidden by Airbnb) 针对您提出的问题,我想简单做一下说明: 第一, 您说‘’房间打扫的不干净所以我们最终还是决定提早一天退房然后搬到其 他地方去住 ‘’｡入住当天您是和Denton(房间是Denton预定的,之前在网站上也是一直在跟Denton 沟通),还有您妈妈一起办理入住的｡但您和您妈妈似乎之前并没有住过民宿,提出了能否每天换浴巾,每天打扫等要求,我先是跟你们解释了民宿的相关规则,然后也额外多提供了2条浴巾给到你们｡另外当妈妈一踏入房间,先是拿湿纸巾擦马桶消毒,然后翻看床单被套,最后拿热水冲洗杯子,我特意提供额外浴巾给您的时候妈妈对您说:“他们的提供的浴巾你敢用么?‘’而且妈妈对我们说,如果她知道你们订的民宿,她是不会同意的｡说实话,这些行为和语言我已经感受到了对我们的不尊重,但是出于礼貌和对妈妈对孩子不放心的理解,我一一耐心解释我们清洗时都有进行消毒的等等 ｡后来妈妈说 她在医院工作,所以会比较有洁癖,我也表示理解｡但是入住时的这些情况我们内心已经有了不好的预感｡我想您是以宾馆的标准在看待民宿,那么您也无法体会和领略民宿的魅力和乐趣｡ 第二,您说‘’我不建议入住这个地方,虽然离地铁近,但是住所的周围很脏又很老,你们完全可以用一般的价格找到比这里更干净更舒适的青年旅社｡“ 您说的很脏我不做说明毕竟每个人的要求程度不一样,但是邻居年过7旬的叔叔阿姨们每天早起都会把我们从大马路走到咱们自己家门口公用的院子区域打扫干净,那么我想说的只有感恩｡另外您说很老,我认同,与故宫一墙之隔几百年的老胡同房子怎么可能不老呢,我想这不也正是北京胡同和我们房子的魅力么,而这也正是吸引全世界客人到访我家的最大理由｡ 第三, 您说到马桶问题｡因为北京胡同的现状,我们只能使用此类电动马桶,这点首先在预定前的房屋守则中已做说明,其次在您入住时我也跟您做了解释,而且在马桶边我们也特意准备的手持水龙头,另外洗手间有单独的门,有明窗可以打开通风,还有我们也安装的排气扇,如果在这些设施都齐备的情况下,您依然说会弄的整个房间都有味道,那我也不好再说什么了｡ 第四,关于漏雨问题,23晚上北京特大暴风雨,大风把屋顶瓦片掀起,造成屋顶局部漏水,其实上午我老公已经带人去把屋顶恢复了,其实当您提出退房时,屋顶已经修好了｡ 第五,关于您说的被虫子咬的问题,到现在我们也无法鉴别到底是什么,您给我们看了腰上有几个红包,在我们看来跟蚊子咬的红包并无差别,而且在之前三年的时间里确实没有客人跟我们提过这个问题(我们没有必要撒谎,因为其他客人的评价您也是可以看到的),大家都认为被蚊子咬是非常正常而平常的事情,但您居然把这个问题作为退房的理由之一,更令我意外而无法忍受的是你居然要求我们为这几个包向你道歉!幸亏是我老公去见你了,他以北京爷们的大度包容了你的理由,并以一句“犯冲”的玩笑来总结了一下,如果要是换做我,我都不知道该如何面对你了｡但即使这样,我老公的那句玩笑话,也被你当成了我们对你的冒犯｡真不能再说了,心塞｡｡｡｡｡ 您说因为如上问题,您要提前退房,虽然按照AIRBNB的预定规则,我们是可以拒绝退款给您的,因为您所提出的5点没有任何一点能够成为退房的充分理由,但是在我们看来让客人保持好心情和有一个愉快的旅程是很重要的,而且对我们来说,钱并不是最重要的,所以我们决定以一个宽容的姿态来解决这个事情,将最后的房款都退您了｡我以为我们这么做会换来您的快乐与满意,毕竟您也是在西方国家生活多年,大部分西方客人给我们的印象都是宽容,大度,心怀感恩,但万万没想到｡｡｡｡｡ 最后我想说,我们家的房子是您老公Denton预定的,所有的网站沟通我也都是跟他进行,从跟他的网络信息沟通,第一次见面时他爽朗的笑容,以及入住时的沟通中,也感觉的出他是喜欢我们房子的,也是热爱民宿,虽然有刚开始您和母亲提出的种种要求,我一直也很开心能接待你们,并在网站给你们留下了很好的评价｡所以当我今天看到您给我们的评价时,内心确实有些失落和难过｡无论如何,依然感谢您曾经选择我们的房子,也祝您生活愉快!
We are young couple, Vivi and Arti, Beijing Locals. We love Beijing very much.Beijing is beautiful,amazing and historical city, we hope everyone who traveling in Beijing can fall in love it. We like traveling very much.we have traveled in France, Italy, Vatican, Swizerland, C…
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