Guests like Danny is the sole reason why we have to write explicit house rules. After hosting for 5 years and being Super Hosts for 5 full years, we do not need any "rules of hosting" from guest like Danny. Despite the fact that Danny texted us "Thank you for the hospitality. Loved your place and hope our paths cross again in the future", he turned 180 on us when we confronted him with the following issues:
1) Danny and his guest left kitchen full of dirty dishes, not only "a few" like he stated (after only being there for 35 hrs)--we have the video evidence. This is one of the most disrespectful gestures that the guests can leave us with, especially when we provide FULL size dishwasher with dish washer detergent pods, liquid soap, sponge, dish rack, etc. When we asked him about it, he made some weak excuses for not doing the dishes. Please note that we have never stayed or met hosts that will happily do guest's dirty dishes as part of the cleaning fee!! We have no intension of changing our house rules on this matter.
2) Danny and his guest used 7 bath towels, 5 makeup towels, 6 hand towels, and 4 washcloths within less than 35hrs, which prompted our cleaner to have to do laundry right away, because we had the next guest arriving early that afternoon. Although we always provide extra towels we have never had guests use this many towels in such a short time and this was simply excessive. After all, this is not a hotel and we do ask the guests to respect that fact by using towels more than once. This is also a very common practice in airbnb community and we have no intension of changing this house rule.
3) Excuses like "overlooking" our House Rules is not acceptable, when we clearly state them in our Airbnb listing and the checkout instructions in our house manual.
4) Danny wasn't great at communicating--despite the fact that we ask our guests to let us know when they check out (common curtesy) so we can let the cleaner know, he didn't contact us.
5) We had to pay 90min. extra for cleaning to our cleaner.
In addition to being Airbnb hosts, we frequently use Airbnb as guests. We would NEVER leave the rental w/ dirty dishes for the hosts to clean up, because this is simply disrespectful (hopefully no one does that to any future hosts).
It is always fascinating to witness personality shift after someone like Danny is presented with facts, and how he lashed out by saying that we have "demanding attitude". We do demand that guests respect our space, know that you are renting someone else's home, leave the space picked up and clean, and do the dishes before leaving (we even say, just leave the wet dishes on the rack, run the dishwasher! That's all).
**For sharing economy services like Airbnb to work, it is a fundamental requirement that guests must respect and follow the terms that hosts set for use of their private, non-hotel spaces.