A request was made for a stay to begin that day. After the guests asked to bring their "service alert" dog and unsuccessfully attempted to negotiate a lower price, they finally booked the space by early afternoon. Both guests and hosts have obligations if they wish to be part of the airbnb community. As a host, it is my obligation to provide a comfortable, clean space as described in the listing -- and based on guest reviews, I do this. Guests need to be reasonable and not make unwarranted complaints. Complaints about the heat by these guests were difficult to believe. Not only was the house heated and comfortably warm, but the guests managed to consume a significant amount of firewood while enjoying the woodstove -- all while complaining that the space was cold. This is a warm and comfortable house, with radiant heat and a lovely woodstove. When the space is not occupied by guests, the heat is turned down. Once these guests booked their stay for that evening, I began preparing the space by first turning up the heat in all 3 heating zones. Control panels for two zones are in areas of the house that the guests have access to and are free to adjust up or down as they wish. Those were set at 68 degrees. The control panel for the bedrooms is in a bedroom/bath that is currently under construction for future Airbnb use and locked off. The bedroom control was set at 66 degrees - a temperature that has been described as "very warm" by a recent guest in her review. Other guests have enjoyed these bedrooms during recent stays and cold weather, as their reviews indicate. The bedrooms tend to get uncomfortably warm for sleeping if set any higher, however, the heat will be adjusted up or down based on whatever a particular guest finds comfortable. I went to work that evening before the guests arrived and the house was warm. Upon arrival, the guests contacted me and asked about starting a fire. The "fireplace" is actually a Canadian, cast iron wood stove that is designed to heat a 2500 square foot home without any other source of heat. The guests helped themselves to my supply of firewood and enjoyed the heat and ambiance of a fire for hours. They asked about the bedroom heat and I explained that the control was in a room that was locked off and I would be happy to set it to whatever temperature they wanted when I returned. They told me 70 degrees. As soon as I got off work, I adjusted the temperature up 5 degrees from 66 to 70.