Thanks for your feedback Andrew we do appreciate it. We're sorry your children didn't enjoy our place, however we do take comfort from the hundreds of kids that have stayed with us over the years and loved it, as evidenced in many of our reviews. I understand you did not enjoy the outdoor bathroom, and it perhaps isn't for everyone , as the brass and copper fittings are designed to develop a natural patina, rather than stay shiny clean - however I can assure you that they are as thoroughly clean as a garden bathroom can be. Gardens also come with a few critters like tiny frogs, lizards , butterflies etc , which is clearly explained in our property description and on arrival. We're also very sorry you were inconvenienced by the Balinese people holding a ceremony on their island and delaying your vehicle . Many of our guests turn these experiences into positives by watching the parades, taking pics, sometimes getting out the car and mixing with the local people. We're glad you thought our staff were wonderful. They are.