We have happily welcomed 1000+ interesting travelers from all over the world into our home for 14 years. Those reading Andrei's review should easily be able to contrast his spiteful comments against 260 glowing 5-star reviews from previous guests (which resulted in our being awarded Superhost status for the past 9 consecutive quarters). In the spirit of graciousness, we chose not to write a review for this difficult and unpleasant guest, but do wish to respond to his preposterous comments, which frankly were expected, due to his atrocious behavior during his stay with us. During the Airbnb booking process, House Rules are highlighted. Guests must confirm that they have read and agree to respect them before Airbnb will process the Reservation. My most important one is: “The best Guest-Host interactions come from clearly understanding what is offered and expected. We live here, so if you prefer to have minimal contact with your Host, this is definitely not the place for you.” If, according to Andrei’s review, “engaging in conversation” is an “unwanted encounter,” it defies all logic to book a host whose clearly-defined style of hospitality is completely the opposite of your needs. To welcome guests with a seamless arrival, I advise: “Please park as far forward as possible; it is illegal for your car to obstruct the sidewalk.” We want our guests to avoid a $106 ticket like my son received for overlapping just 3 inches. The previous 51 guests in a row appreciated this kindness - and the free parking - by awarding 5 stars for Check-in. Andrei blocked half the sidewalk, acted annoyed when guided to adjust forward, then wrote a nasty comment in his private notes, also deducting stars. He used Instant Book to make this last-minute Reservation. In my welcome message, I explained that my family and I had plans to celebrate my birthday, but could be flexible and adjust our schedule, if he could provide at least an approximate time (as required in my listing). He refused, only sending a message three hours prior to his arrival. My listing also states: “Water and Energy Conservation, Recycling, and Composting: Some people don't want to be energy conscious when they're on vacation. We are only willing to welcome Guests who will actively help us.” Composting is mandatory in SF and we actually receive $ citations, so we feel that a brief moment to understand other cities’ laws isn’t too much to ask, especially when guests sign in agreement. Andrei clearly did not appreciate my pointing out the bright green compost bin 8 inches in front of where he was standing at the kitchen counter, as he demonstrated by scowling, and tossing the garbage can lid on the floor. Regarding the toilet: You might not believe the various items that guests think it’s OK to flush, which have resulted in ghastly, smelly plumbing back-ups. Absolutely no one has ever taken offense to a few quick words of clarification. It should not be a taboo discussion to reaffirm that personal products should be put in the bin instead of being flushed. My daily “Good morning” was met with curt, stony-faced responses, which he referred to as “using his skills” in his review. His attitude created a very unpleasant environment to the point that my son and I sequestered ourselves in our rooms so as not to encounter these obnoxious guests. It only ended upon departure when Andrei announced, “We’re leaving,” rolling his luggage out the door without even a thank you or good-bye. What you are not able to view is a long list of complaints he filed, such as no coffee (there are 2 kinds, plus 5 teas, and he was shown the machine that is right next to the plates he used for 3 days), not being respectful of privacy (encountering your host in her kitchen as you prepare extensive meals twice a day in the shared home you booked is NOT an “invasion of privacy”), telling us we should not attempt to talk with our guests, and recommending "Backing off your guests and letting them initiate conversation with you, if they so choose." It goes on and on. Fellow hosts - especially those with Instant Book: beware!