Our housekeeper is always available to drop off your bags early, I'm sorry you missed her. This hasn't happened before.
I'm sorry you were uncomfortable Sam. If we had known that you had out of the ordinary heating needs in advance we would have surely accommodated you. It is very common in an old walk-up building to have the heat regulated on the same thermostat. And because we have a NEST system, we know exactly how warm it is inside. The owner showed me a temp reading of 72 degrees when you asked to have it raised, and we did. We also provided you a space heater. The outside weather was in the mid 70s during your stay, owners don't typically turn their heat up until the temp drops significantly. Ultimately, we are sorry that you did not enjoy your stay.