To anyone that sees this 2 star review, I was advised by Airbnb to tell my side of the story. The guest had said she went to my house and nobody let her in, so she left and that is her grounds for a 2 Star. It is true that she never stayed at our home, so the 2 stars are not a reflection of our home or our Service. There was someone at the house the entire time they said they tried to get in, and they did not show up on either of the security cameras that night. They told me they where going to show up between 6:00 pm and 6:30, they did not Claim to arrive until 8:30pm. I personally happened to be at a dinner meeting that stated at 8:00pm and I called them back at 9:10pm but they had already decided to drive back to Arizona that night. I did everything I could to be accommodating even scheduling my meeting1 1/2 hrs past the time they estimated arriving. Anyway those are the facts I wish them the best of luck and I am sure it was frustrating not being able to get in.