We invest high efforts in ensuring our customer’s satisfaction. We are sorry to read we did not meet your expectations.
For what concerns your review, it is clearly written in our advertisments that we are 10 mins walking far from the train station.
We try to do our best with the queues, and it normally takes 10 mins to check someone in. We apologize for making you wait a bit more than expected.
You booked an apartment through airbnb, and we therefore cannot understand the complaint about no employees in the Tower. In case case, our staff is available 24/7, dialing 6000 from the phone in your apartament.
Hoping to see you again to make you change your mind,