Greetings from Villa Theoni.
We are sorry that you feel like writing a comment that does not describe our rooms the way the actual are. The real reason that you made this comment is because you arrived one day later than expected & did not get a refund for the day that you missed, since this is high season for Santorini & you informed us only 1 day before. Regarding the communication, you sent us the first message 10/6/2018 & got a reply 11/6/2018. Then you text again 3/9/2018 & got a reply the very same day. Kindly note that out of 36 people that have made a comment so far, you are the only one to describe the place as such. We take into serious account all the public & private comments & try our very best to listen to what every one of our guest has to say - especially regarding any kind of negative comments.. Unfortunately, we cannot consider this comment to be valid & really hope that the next time you visit Santorini you may be able to find a place that suits your needs better.