Hi Pamela, I would like to offer my sincerest apologies for the problems you have encountered during your stay with us in early August, and am thank you for your constructive feedback regarding the issue.
As you could see from the many previous comments, both the management company (host) & cleaning company did provide very good services and cleaning works to our guests, therefore I really did not know what happened to both of the companies when this matter occurred. However, the cleaning company explained to us that the incident was happened because the cleaner was late to the apartment due to traffic jam. As a result, she was too rushed & didn’t have enough time to complete the house cleaning works as she usually did. I was sorry about that as it had blackened your stay at our place!
We care about all our guests, and we hate & won’t accept any bad experience happened to our guests. I was embarrassed to have encountered such a problem with you, and I will do everything to ensure it will not happen again.
Be able to achieve that, I have just replaced both the existing management (host) & cleaning companies by new ones. I know this does not help you, but I just wanted to share with you that we are trying & doing everything to remedy the nightmare and to avoid the same thing from happening again.
Once again, we appreciate for sharing your concerns, and it is our hope that you will visit us again and give us the opportunity to better serve you when you are in town next time.