Thanks for review.
1. Window shades - These are apartment building and we can't put curtains. We did try with curtains once but most of the time kids will pull it down and bring down the curtains. Manhattan faces east : so for apartment with views, it will get the direct sunlight.
2. We set it up as vacation rental instead of hotel. We do provide initial set of toiletries and as mentioned in guide book. Normally guest buy toiletries and toilet paper from super market next door. it is also re-iterated in our check-in email. However, we have housekeeping on site every day and if guests request, we do provide them free toiletries.
Now, imagine if someone books the apartment for 3 months (and lot of people do it), then they are responsible for buying it.
Daily housekeeping (replenshing toilteries, toilet paper, new sheets, new duvets covers, clean bathooms etc.) is available at an additional cost. If you would have inquired, we could have it arranged it for you.
We apologize for your unexpected experience. For future guests, reading this review, if you are staying for few days (less than 7), please send us a message for toiletries and toilet paper - and we will have housekeeping deliver it.