이글을쓰면서 한가지 약속합니다. Firstly, I promise I’m speaking nothing but the truth.
만약 50%이상의 사람이 저에게 실수가 있었거나 잘못이 있었다고 얘기한다면 모든예약에 관한 위약금 및 수수료를 물고 탈퇴하겠습니다. If more than 50% of my guests says I’ve done wrong, I would admit it and accept the penalty.
그가 떠난지 오늘로 5일째. It’s been 5 day since he left
위장병을 얻어서 약을 복용하고 있고 첫날부터 삼일동안은 먹는대로 소화가 안되고 체해서 매번 토하는 증상까지 있었습니다.I’m suffering from the trauma he has left me even though it’s been 5 days. This gastric pains is caused by the stress this guest has caused me.
트라우마를 겪으며 극심한 스트레스로 인하여 작은소리에도 깜짝깜짝 놀라고, 두통까지 시달려 4일이 지났음에도 약을 먹고 있습니다.
이미 이 게스트로인하여 airbnb 측에 10여통 이상의 메일을 발신하였고, 여러차례 전화통화로 문의하였습니다만, 제가 겪은 고충과 억울함에 대해서는 다른 대책이 없다 하더군요.
부당하고 억울한건 알지만 정책상의 이유로 어떤조치도 취해줄수없다고.
I’ve sent more than 10 emails to Airbnb because of this guest to correct the wrongful review he has left me which might cause a misunderstanding for other guests.
하여, 이번 후기에 대한 억울함을 다시
댓글로 남기는 바입니다. It is unfair for me as this guest has turned the story around completely.
읽으시고 제가 입은 부당한 피해와 이로 인해 생기는 오해가 발생하지 않기를 바랍니다.
I hope you would understand where I’m coming from and see this from my point-of-view.
첫번째로, 저희집은 1층은 집주인이 거주하고 제가 2층에 주거합니다.
Firstly, the landlord stays on the first floor and my listing is on the second floor.
방이 2인지라 하나를 게스트룸으로 꾸몄고 외국에사는 가족들이나 친구들이 한국올때 쓰라고 비워둔것입니다. There are two rooms in my home - one of which is where I live, and the other is listed as the room in this Airbnb listing as my family is living overseas.
그래서 방이 두개라고 하우스메이트나 룸메이트를 둘수가 없습니다. This is why I’m unable to rent out two rooms nor have a housemate as the other room in this house is where I stay.
방이 비어있는채로 둘바엔 낫겠다 싶어 airbnb를 시작한것인데 이런게스트가 또온다면 저는 절대 운영할 생각이 없습니다. I rent out the room whenever my family is away but if a similar guest like that appears again, I would stop operating this.
숙소운영규칙은 12시에 check out 이며,1시가 check in입니다. The basic house rules are that the check-out time is 12pm and check-in time is 1pm.
찾기쉬운거리지만 도의상 저는 게스트를 맞이하러 꼭 마중을 나갑니다. Although it’s located in a convenient place and highly accessible, i would be most glad to bring my guest to my home if they need help finding this place.
그는 픽업을 갔던 첫만남 당시에도 택시안에서 누워있었습니다. This guest was lying in the taxi (I kid you not) when i located him to bring him to the house.
이미 그의 무례함은 예상된것이었으나 하루만 숙박할것이었기에 그의무례한행동을 모른척하고 싶었습니다.
I tried not to think too much about the posture he was in, but in our culture, it is considered a rude behaviour.
대부분의 사람들은 처음인사하는데 누워있지않지요...
Most people wouldn’t be on their backs they first meet someone else, isn’t it?
그를 집으로 안내하였고 그의 방을 안내하자마자 그는 제가 집안규칙에 대하여 설명중임에도 불구하고 침대부터 드러눕더군요... As soon as i brought him to my home and showed him the room he’ll be staying in, he immediately laid on the bed even though i was still explaining the house rules to him.
매우 황당했습니다만, 참았습니다. I tried not to take offence and continue explaining the house rules to him.
집소개를 하고 안내를 마친후 점심을 먹으러 나갔다가 티타임을 가지러 친구가 집으로 오기로 되어있었는데 그는 갑자기 한여성을 데리고 들어왔습니다. Shortly after, he went out for lunch and I was supposed to be receiving my friend, but this guest suddenly came home with a woman.
자기 여자친구라고 얘기하며 바로 방으로 들어가버리더군요. He introduced the lady as his girlfriend and he went straight into the room.
그의 놀랍도록 무례한행동에 너무나 황당해서 얼음인 상태로 굳어버렸는데
처음겪어보는 상황에 말문이 막히더군요.
I was dumbfounded at the situation and his behaviour.
삼주전 그가 방을 예약할때 그의 프로필사진은 여자친구와 나란히 찍은사진이었습니다.
그래서 예약할때도 제가 물었습니다. Three weeks ago, when he made the reservation, I noticed his profile had a picture of a lady so I’d asked if he’s reserving the room for himself or is he bringing his girlfriend along.
혼자오는지 둘이오는지. He replied that he was going to stay here alone.
그는 혼자온다하였고 잠잘때의 시간을 제외하고 밖에 있을거라 얘깃냈었습니다.
그래서 제집이지만 제가 친구를 집에초대할수 있었던건 그가 잠잘시간외에 집에 없을거라 했기때문이었죠.
As he mentioned he wouldn’t be in the house much and would be out most of the time, and only will be back to sleep at night, I’d invited my friend over for dinner. If he was home, I would not have invited my friend over, in consideration of keeping the house conducive for my guests.
그런데 한마디 얘기도없이 여자친구를 데리고 들어와서 방문객이나 친구가 있을거라는 말한마디없이 허가나 승낙이 아니라 일전에 말한마디없이 데리고 와서는 방에 들어가는 것입니다.
However, the guest brought his girlfriend over without informing me first.
저는 개인공간을 쉐어하고있고 이곳은 모두가 알다시피 호텔도 모텔도 아닙니다.
I am sharing my private home but this is not a motel and it is only reasonable to inform the home owner if the guest wishes to bring other people over.
하물며 한방에서 여럿이 거주하는 게스트하우스일지언정 일전에 동반자를 얘기하는게 상도이고, 친구를
데려오면 얘기라도 해야죠.
게스트하우스 에서도 동반인은 못데리고 들어가게 되어있는것으로 압니다.
I think it’s only right to inform the home owner before bringing a separate guest over, not that i would vehemently object if he had done so.
한집에 방이 두개라
빈방을 렌트하는것인데 제게는 알려주지않고 그렇게 사람을
데리고오는것은 매우 어긋난 행동이라 생각합니다.
There are two rooms in my home and i’m renting the vacant room out for BnB. It is misleading to tell me that he’s staying alone but end up bringing another person home. The room i’m renting out is for one guest, not more.
그의 행동이 상당히 불쾌했으나 데려온
여자친구가 무안할까봐 살짝불렀습니다.
Being considerate of his girlfriend’s feeling, I didn’t want to talk to him about his girlfriend not being able to stay here, so i’d lightly knocked on the door and invited him to the living room to talk about his girlfriend staying here.
그는 대뜸 조금있다 나갈거라 하더군요.
그래도 그렇다고해도 한마디얘기없이 데리고 들어오는건 옳은처사가 아니죠..
다시 방에 들어가더니 문잠그는 소리가 났습니다.
방문밑으로 새어나오는 불빛도 꺼지더군요...
I’d talked to him about the confirmation via Airbnb messaging that he’d confirmed he was going to stay alone, not with his girlfriend. He replied that she was just dropping by and wouldn’t stay for long. After which he’d went back into the room and turned off the lights and i heard the door being locked. So i took it as an understanding.
불은꺼지고 대화소리는 들리지않아서 저는 거실에서 친구와있는데 매우난감했습니다.
그래서 그 두사람을 두고 제집인데도 제가 나와야만 했습니다.
At this point, I’d left the house since I was feeling uneasy that they were in the room together so i left my home with my friend.
밖에있다가 주말인지라 친구들을 만나고 새벽두시. It was in the wee hours of the morning.
이제는 갔겠거니, 그도 잠들었겠거니 샛각하고 집으로왔는데 문앞에 여자친구의 신발이 그때까지도 있더군요.
I would have expected that when i was back, he would have fallen asleep and his girlfriend would have left, but that’s not the case as his girlfriend’s shoes were still at the door.
자고있는사람 깨워서 뭐라하는것도 제가 잘하는건 아닌것같아서 아침에 일어나서 얘기를하든, 체크아웃까지 그냥참을까 하고있는데
방에 불은 꺼져있는데도 새벽두시가 넘은 그시간세 웃고떠드는소리가 심하게 들리는게 아니겠습니까.
It would have been rude of me to disturb them in the middle of the night so I’d left them as it is and approached them about it only after dawn. Even though the lights were turned off (i could tell as there were no lights leaking from under the door) i could hear laughing.
제숙소는 이미 공지되어있지만 혼자쓰는공간이 사니기에 2층이기에 조용히해달라 명시되어있습니다.
I’ve already made it known that my accommodation is on the second floor and it is a shared space between myself and my Airbnb guest.
그시간에는 전화통화도 조용히해야하는것이 상책인데 아무렇지도않은듯 호텔이나 모텔에서 떠들듯 행동하며 불쾌한소리와 잡음과 큰소음을 계속내기에 아래층사는 집주인도 너무 염려되고 저또한 너무시끄러워서 삼십분정도를 참고 두고보다가 도저히안되겠어서 문을 두드려보았습니다.
문앞에서 기다리는데도 조금의 시간이 지나서야 문을열서주더군요.
Making a call at 2am would be disturbing the landlord (who lives on the first floor) so i had to keep my voice down and lightly knocked on the door. I waited for a while for them to answer the door but they didn’t open the door so I tried opening it.
여자친구는 옷을 다입은 상태였고 본인들이 무슨 실수나 잘못을 했는지 알고있는것 같았습니다.
제가 조심스럽게 얘기했습니다.
낮에는 친구가 잠깐있다가 간다고하지않았냐,둘이 있으라고 집까지 비워주고 외출하고 왔는데 이시간까지 있는건 뭐고 언제나갈것이며 이집에서는 그렇게 소란피우면 안된다고.지금시간이 몇신지 아느냐고요.
그랬더니 you don’t talk to me like that 이라며 이내 큰소리를 치더라구요.
His girlfriend got dressed and her expression seem to show that she knew what I was about to say. When i had their attention on me, I stated, as a matter of fact, that he’d confirmed his girlfriend wasn’t going to stay here and that she would be leaving shortly. I’d asked why is she still in the room at 2am? His reply to me was “you don’t talk to me like that”.
너무어이가 없었지만 갑자기 너무 무서웠습니다.
남자친구가 큰소리를 치자 여자친구까지 방에서 나와 합세하더라구요.
니집이라고 주인행세하는거냐며 손가락질하고 욕을하기 시작했습니다.
두사람이 소리지르며 싸움걸듯 얘기하는데 너무 무서웠습니다.
집주인이 너무 고약해서 새벽에 시끄럽다고 2층에 쫓아올라와도 문제였고 그 두사람이 얼마나 상상할 수없는 행동과 예상할수없는 행동을 할지 알수 없었기에 정말 무서웠습니다.
참고로 저는 예전에 아랍사람에게 스토킹을 당하고 기름을 붓고 불부치고 죽자고 했던 트라우마와 경찰서에 신고한 나쁜기억이 있어서 더더욱 아랍사람이 무서운게 사실입니다.
하던얘기로 돌아와서 제가 조용히 얘기했습니다.겁먹어서였지요.
At this point, i was starting to get afraid as he’d raised his voice and his girlfriend stood up to join forces with him. It was two against one. I was scared as I didn’t want it to turn into a fight. His girlfriend starting swearing and pointing at me and asked why I’m acting up just because it is my home. The landlord is very sensitive to noises and such shouting at 2am may cause the landlord to be awaken and come up to make things worse as it already is. I also couldn’t predict what this couple was going to do to me.
여기는 호텔이나 모텔이 아니다.
밑에도 사람이 산다.
이집에는 너희두사람만 있는게 아니다.
이곳은 나의 프라이빗 공간이기도한데 이렇게 시끄럽게 할꺼면 조용히나가달라, 지불한돈은 당장 현금으로 돌려주겠다.라고요.
그랬더니 무슨 이런 집이 다있냐며 더럽다며 더러워서 나간다며 소리를 있는대로 지르고 조용히해달라고 떠들지말고 나가달라고 했더니 남자는 내여자친구한테 그런식으로 말하지마라,
왜 내여자친구를 니가뭔데 쫓아내느냐며 소리지르고있고 여자친구란 사람은 무슨 이런 집에있냐며 소리를지르고 남자친구한테 함부로 말하지마라며 또소리를지르고..
두사람이 서로같이 엉겨붙어 저를 손가락질하고 몸을 밀치고...
This is not a hotel nor a motel. There are people living on the first floor and in the surrounding. It is unbecoming to make that much noise and disturb the people living in this building, and in the next buildings. I told them that this is my private space and if they were going to make a ruckus, i would be most glad to refund them in cash immediately and have them leave.
She started screaming and hurling vulgarities, saying this house is dirty. I pleaded with them to leave quietly and to not make that much noise as they’re disturbing the neighbours and landlord. They continued to tag team and shout at me while i continue to plead with them to leave quietly. He then shouted at me “Who are you to kick my girlfriend out? Do not talk to my girlfriend like that.” I just continued to plead with them to leave but she continued hurling vulgarities like “you’re a f***ing b***h!”They then started pushing, poking me with their fingers, nudging me backwards together, before finally leaving my home.
너무 무서워서 친구에게 전화를 걸었습니다. 친구는 바로 와주겠다했고, 오는동안 혼자두면 위험하겠다고 삼십분동안 전화연결상태를 유지하였습니다.
친구가 도착할무렵 두사람은 집을 나갔고 도착할때쯤 게스트가 혼자들어오더군요.
계속통화중이었던지라 게스트는 문을 쾅닫고 방으로 들어가더군요.
다행히 친구가 와주었고 거실에서 밤을 새웠습니다.
그동안 저는 경찰신고를 취소하고 airbnb측에 이메일을 보냈습니다.
있었던일들과 또다른 충돌을 피하기위해 문의를하였고 다음날 체크아웃 삼십분전 어시스트로부터 전화가 왔습니다.
I was too afraid to handle them myself anymore and called my friend to save me from the situation. My friend rushed over in 30 minutes and kept the call going as he was worried about me being alone with the couple. Just before my friend arrived to save me, the male guy came back to my house by himself and went back into the room and slammed the door shut when he saw that i was on the phone (with my friend). Worried about me being in this house alone with the male guest, my friend slept on the couch in the living room to protect me. In the morning, i’d called the police to keep this on record, with no intentions to sue. After which, I’d sent an email to AirBnb about the situation.
문제를 일으키거나 소란을 일으킬 경우를 대비해 가까운경찰서에 신곳나려고 전화로 대기중인 상태였습니다.
체크아웃 십분전,오분전.정각 .
정각12이에 그는 방에서 나왔고 전화통화중인 저를 한번 쳐다보고는 나갔습니다.
어시스트 분은 너무 다행이라며 위로를 해주셨고 별다른 사고나 소란없이 나가준것이 너무나 고마웠습니다.
문제는 여기서 끝났어야하는데 그가 떠난후 밥만먹으면 남아있던 스트레스탓인지 계속 토하기를 삼일동안 반복하자 몸도 마음도 너무 피폐해지더군요.
Airbnb측으로부터 게스트에 대한 후기를 쓰라는 메일이 도착하였는데 좋은말,좋은글은 쓸수가 없었기에 한참을 고민하였습니다.
그런데 그런생각이 들더군요.
Airbnb staff responded to me at 11:40am in the morning with a call after understanding my situation from the email and checked with me if the guest had checked out. If the guest was still giving problems, he would be on standby to report to the police. At 12pm sharp, the guest came out of the room and saw that I was on the phone (with the Airbnb staff). I am very grateful for the support that the Airbnb staff gave me then.
The situation would have ended here, but I was suffering from the trauma the guests had caused me and couldn’t eat well for the next few days. Airbnb had asked me to leave a review for the guest and as the situation turned ugly, i couldn’t lie about the guest being a good one and thus put off writing the review.
나는 그의 후기를보고 좋은사람이라 판단되어 게스트로 받았는데 똑같이 나같은 피해자가 생긴다면 그건 내가 방과해서 생기는 다른 피해자일거라고.
그래서 고민하다가 있었던일들만을 토대로 그에게 후기를 남겼습니다.
그 후, 한시간후에 제가 후기를 받은것입니다..
아마 보복이나 복수같은것이겠지요.
Airbnb에도 열통 이상의 이메일로 알렸지만 죄송하게도 정책상 제가겪는 부당함은 도울 수 없다는게 답변이었습니다.
어시스트의 조언대로 그의 후기에 답글을 남깁니다.
이것이 이 후기와 이야기의 전말입니다.
Before i accepted the reservation, I had checked on the reviews that were left by other Airbnb who had hosted him and gave him good reviews. Initially, I did not want to taint his good record on Airbnb, but i could not lie about what had truly happened and if i didn’t voice it out, there may be other victims like me. So i left the review on him based on facts. An hour later, he retaliated and wrote a nasty review of my listing wrongfully (as you’ve seen above). I’d written to Airbnb more than 10 times to help me with the wrongful review but due to Airbnb’s policy of keeping guests reviews intact and unchanged, they couldn’t make amendments to it even though they understood the situation.
추가 설명 첨부합니다.
This is my response to what the guest had said in his review above:
The place is dirty
저는 집 100%오픈할수있습니다.
집상태는 매일 같습니다.
저는 강박증과 결벽증이 있어서 머리카락 하나도 치우고 청소해야 하는 사람입니다.
This house can’t be cleaner as I have OCD (obsessive compulsive disorder). I clean my house and myself every single day. It’s impossible that my house is dirty.
Located in a very noisy
시끄러운 동네지만 독립된 곳이라 느낄만큼 소음이 없습니다.
This is the center of Itaewon so it should be expected that there would be noise somehow. If you want a quiet place, you may want to consider somewhere that’s not situated in the middle of where all the happening places are.
더러움도 소음도 이미 숙박하고 갔던 게스트들이 증명할 수 있습니다.
You can not sleep
이곳을 방문한 게스트들은 내집처럼 잘자고 갔다던데요...
He slept through till his alarm rang at 11:30am. Not sure why he mentioned he couldn’t sleep.
The host is so rude bossy.
이건 상대적인거 아닐까요.
제가 실수했다면 사과합니다.
If i didn’t sound polite enough, i would apologise. But i’d tried my best in my capacity to sound as polite as possible so it’s possible he could have taken it the wrong way.
Smoke all the time
네. 저는 흡연가이며 애연가입니다.
그러나 여기는 제 집이기도 합니다.
제 집에서 제가 못피나요?
그러나 집안의 쾌적한 환경을 위해 실내에서 핀적은 단한번도 없으며, 다른사람앞에서는 특히 절대 피우지 않습니다.
As a matter of fact, i do smoke. But in consideration of my guests, i never ever smoke in the house to cause any distress. I smoke outside the house to keep the smell outside.
She kept knocking my room door and screaming my name.
이건 너무 황당해서 웃깁니다.
앞서 얘기했듯, 두사람때문에 내집임에도 비웠어야했어서
집에 있지도 않았고...
집주인겁나서 screaming 못합니다…
As I’ve said above, I left the house because of them and left them alone. I did not keep knocking on their door nor scream at me because I wasn’t even here! And I didn’t even scream because I was afraid it would disturb the landlord, which I’ve always been very very mindful of.
She was drunk because my friend visited me.
이건 무슨 말같지 않은 소리지요...
그럼 왜 친구가 본인집이 아닌 제집을 visited 한건가요 말도없이.
Friend 아니고 girlfriend 이라면서 girlfriend 을 friend 으로 만들어 버리는군요…
The lady is obviously his girlfriend but he just mentioned ‘friend’ in his review. And the sentence doesn’t even make sense; no link. How could i get drunk just because his ‘friend’ visited him?
Moreover, he brought his friend over without even notifying me out of courtesy.
I went out the room and I told her
My friend will not stay here all the night if you want i can pay you for my friend’s visit.
앞서말한바와같이 저에게 상의한적이 없답니다.
He did not bring up this suggestion to pay for his ‘friend' on the day at all. That’s a lie.
She said no i don’t need your money.
I said so what do you need?
이런대화는 나눈적이 없네요.
말을 소설쓰듯 만들고 있지요...
두사람 떠들지말고 제발 조용히나가주면 오히려 제가 돈을 돌려주겠다 했지요...
As mentioned above, this wasn’t even brought up nor discussed on that day. He’s making things up. I was the one who brought up the suggestion of him paying for his girlfriend’s stay.
It’s my holiday and i want to enjoy it.
Holiday 라고 얘기한적도 없었고 enjoy 라니요 새벽세시까지 그만큼 엔조이했으면 되는것 아닌가요?
혹, enjoy 를
제가 못하게 했다는건가요?
He didn’t mention it during the stay and i believe he has enjoyed enough. Again, another lie.
She screamed this is not a motel.
Indeed, this is not a motel but i did not scream. For the countless time now, I did not scream as i had to be soft in order not to disturb my landlord.
My friend then came out the room and was about to leave.
낮에 와서 곧간다하고 두사람 돈돌 려줄테니 조용히안할거면 나가달라했고 그시간이 이미 새벽세시였죠.
방안에서 새벽세시까지 불끄고 무엇을 했을지는 모두의 상상에 맡깁니다.
Yes, she came at 2pm and stayed until 3am. He said she would leave ‘soon’. Is that considered ‘soon’? They turned off the lights in the room. God knows what they did in the room, which i leave to your imagination.
The host was about to slap my friend I couldn’t believe my eyes.
자, 이것이 사실이라면 여자친구가 맞는데 가만참고있을 남자친구 있습니까?
오히려 두사람이 합세하여 두사람이 저를 밀치고 떠밀었습니다.
정말그게사실이면 제가 신고를 당했겠지요.
그리고 그여자친구가 조용히 나가주었을까요?
진짜!그랬다면 이렇듯 글을 남긴이사람이, 여자친구가 slap당하는데 그냥참고 i can’t believe it 하고
현실은 그 반대였습니다.
그두사람이 저를 위협하며 손지검을 했지요.
If i was really about to slap his girlfriend, if.. would he just be standing at the side and not doing anything? On the contrary, they were the ones who were threatening me, pointing at me with their fingers, and nudging me forcefully. If i did slap her, why would he not make a report against me and instead came back to sleep till the morning? Just think about the contradicting parts here that he’s trying to mislead anyone reading the reviews.
I separated her from my friend for 2 years
그럼 그냥 호텔을 잡고 더 sweet and romantic 한 시간을 보냈어야죠…
Then he should have gotten a hotel/motel room instead to have a sweet and romantic time, isn’t it?
I am using Airbnb and i found it great and all the hosts wew great to me (you can check my reviews),
But this one was the most horrible experience I have ever had.
제가 쓴 후기에 대하여 보복하는것은 어쩌면 당연할수도 있겠지요.
So now who’s the one playing victim here?
If you are thinking to have a good time in Seoul, don’t think to stay at this place i am serious.
이 부분은 여러분의 판단에 맡기겠습니다.
I’ll leave it to your discretion to judge who’s right.