Hello Monique! Thank you for your feedback. We are quite surprised to read such a negative review, as we have never read one like that. Indeed you can not ask us for something that is not announced. Concerning nice words and smiles, your feedback is also strangely contrasting with 100% of other guests so far, but of course we will try to understand it. People with heat sensivity do not usually book a place without air conditioning, and a fan do not solve those kind of problems in the Portuguese hot summer. Anyway, the description of our room is clear... so please read carefully the amenities available before booking a place to stay (and maybe consider paying a little more for a better equiped house). That should avoid situations like this one, for which we are really sorry. Yours.