Having read your communication and the 3 stars you have given me. I am annoyed particularly at the check in evaluation.you state you arrived a little early, which was incorrect, you arrived very early. the cottage is a self check in, therefore you should not need assistance as you are given clear instructions with check in procedure. Because you arrived soo early, we actually wasn’t home. You needed assistance, and knocked the door, you then have the audacity to complain about my disabled father, who struggled down the stairs to help you. My father is elderly and does only speak English, but he did his best to help you. Which obviously wasn’t good enough for you..as you have made a complaint..If you had actually arrived at the correct time and needed assistance I or my husband would have been there to help you. Why you have marked us down and commented on us only speaking English is beyond me, as we actually do not advertise specking Spanish. My husband does however speak French and Italian which is as advertised...can I just add that you are the only guests this year that left the cottage in a poor state, you did not clean up after yourselves, and disrespected the house rules which you agreed to when booking with air b&b.....Luckily our other guests have far more respect for our property than you..