Hi Thomas, thank you for your feedback. We take this very seriously and always want to give our guests the best experience possible.
As soon as we heard about your cleanliness concerns (which came from Airbnb, not you directly) I spoke to my cleaner straight away regarding their standards and sent someone over as quickly as possible to fix the issues you had. I followed up with you to make sure everything was okay and you assured me it was all fixed. Again, I sincerely apologise for the cleanliness issues you had regarding the bleach spot on the sheet and replaced all the linen for you to brand new fresh linen, and also provided a bottle of wine to say sorry.
We had agreed to provide a refund and my partner (the property owner) called you multiple times and left messages to get this sorted out for you, however, we have not received any call or response back from you whatsoever.
I want every guest to have an amazing experience in the apartment, and I will go above and beyond to make sure they are comfortable and happy, especially if rare incidents like this do arise.
Again, I appreciate your feedback and we have used it to ensure this doesn't happen for any other guests!