Raul & Oscar odgovara:
We appreciate your review. With regards to your comment about the "open" window in the bathroom, we need to clarify that this is NOT a big "open" window where people from outside can see you. This is a VERY small opening at 6' from the floor where no one can see you from the outside. It is also not completely open as it has a clay screen which is an important historical architectural element of the building. And it is needed for ventilation. This has never been a problem and it is a very common solution used in the tropics to bring ventilation to bathroom spaces. However, it is very important that it is understood that this is NOT a privacy invasion and no one can see you from outside since the "opening" is only 12" by 15" and located at 6 ft from the floor. Also, like I mentioned it is an important historical element of the building. We are by no means a modern chain hotel/resort, and we are not trying to be one, we dislike them and our concept is very different. We cater to guests who appreciate historic charm and integrity. Also, almost no building in PV has central A/C, they all use individual mini split systems by room. Things in Mexico do not work as they do in the USA, systems are different. But the point is, that the A/C does work very well and keeps the entire room cool and comfortable, be it central or not. As for the "shaded pool" this happens only in the months of November to February, where the sun is blocked by the building next door. Unfortunately we can't control the sun trajectory and neither can we control the height of the building next door that blocks the sun part of the day in some winter months. This is why we have a roof top terrace that gets sun all day so people can tan there during the few hours of the day when the pool is shaded (because it is NOT shaded ALL day at all, only in the afternoon). With regards to late check in, yes, we waited for you as we do with with ALL guests that arrive after 9pm. All we ask is that they let us know their arrival time so that we wait for them. This has never been a problem as long as the guest lets us know. We do send all guests detailed information with reception hours and phone numbers they can call in case there are plane delays. Just like you did when your plane got delayed and I responded within 2 minutes letting you know we would be there waiting for you. It wasn't that you were lucky to contact us, we were expecting you and were not going to go to bed that night now knowing what had happened to your flight. This is not luck, it is being responsible on our end.
Thank you for you feed back, but we really needed to clarify some of your comments as they can be easily misunderstood by other guests. We are a small 16 unit boutique hotel and guest reviews are really important for us and they can harm our business very easily if things are left unclarified. The vast majority of our guests have very positive reviews and it is them that keep our business alive, so we always strive to keep happy and satisfied guests as you can see from 99% of our other reviews.
Now, with regard to the tiny ants, this is Puerto Vallarta, one of the most tropical and humid places on the planet. There are of course ants and different bugs everywhere you go. BUT we do call the exterminator every month and make sure no big or dangerous bugs hang out within our premises. The tiny ants you are talking about will be everywhere outdoors and they are completely harmless. They will not be inside your room though, especially if you have the A/C on and you close your window.
With regards to no tub in the bathroom, we do NOT advertise this room as having a tub so not sure why you were expecting to have that.
We like to remind you and all our guests again, that this is a historic property with lots of charm but no bath tubs or central air or other things you find at big resorts, and again, we are not trying to be that. We find big resorts boring and lacking character, our concept is very different and unique. Also, our property might be historic but our furnishings and beds are all new and contemporary designed by Kartell and Philippe Starck which in our opinion creates a much more interesting and charming decor than most big resorts.
Thank you again.