Hi, Ricardo, thank you for your review. To tell you honestly, this is the first time I have received such complaint about everything in the house, just a few inconveniences about the AC and you gave us this kind of review and also asking for a full refund which is not acceptable as the AC works fine when my cleaner check each portable AC's in the house. My cleaners have been with us for more than a years and this is not true that we hire children or minors to clean the house. To make it clear, I was getting lots of calls coming from your group (literally diff. number from your group) asking about towels, toilet papers, AC, switches etc. come to think of it, all of those things are actually in the house and my cleaners already provided those things and addressed all your issues. We both know that we have provided you with everything during your stay and I was disappointed to know the apartment weren't up to the standard you've come to expect from us, anyways thank you for booking with us!