Dear James, you are the only guest that didn't come to the address given. All other guests had no problem in finding the apartment, even though i gave you exact location on (Hidden by Airbnb) maps, apparently you have some difficulties in using it! Secondly, when we set a meeting time it is expected to be adhered to. Normally if a guest arrives before the set meeting time or we go to the meeting point before we just wait for the time to come and then we call once to advise the guest that we are waiting for him/her. In your case it was different, you came earlier at your convenience and didn't have the patience to wait until the agreed time comes. The air condition is not included in the price of the room and not even listed on the listing as being free to use. If you would have asked us, we would have helped out like i do with other guests. Thirdly, the window has a mosquito net. If you opened the window and didnt move the mosquito net, mosquitos will obviously come in! Additionally Matthew upon arrival to the apartment, he gave you all the necessary information to make your stay comfortable, but it seems it was not enough for you. Getting out of our way to come at your desired meeting point earlier and having you as our guest was a pleasure for us. Thanks!