Thank you for staying at our home and appreciate your review. We feel the rating that you gave us was unfair. Your review does mention of a comfortable bed, large room, host helpful and shower strong. The distance to City centre is clearly mentioned in maps on our listing, Taxis that are expensive are beyond my control. Auckland and New Zealand has been hit by a heat wave not experienced in over 100 years and your request for a larger fan was provided on the very first day. We try and go beyond our guest’s expectations, in fact with your visit we turnaround the room at 9am though our check in time is 3pm, we outsourced a driver to pick you up who waited for over 2 hours outside the airport, we were ready to welcome you but you got the dates wrong, would have appreciated you mentioning this. Sorry that we could not match to your expectations but we will do our best to learn from experiences like this for our future guests.