Hi Emma. We are very sorry you were unhappy with elements of your stay at the Westgarth Loft. We felt it was very clearly explained in our description that we also use our apartment as an office. There are also apartments either side of us not businesses.
The bed is a fold out bed, as we do need to present it as a sofa during the week - however it has a fully slatted bedbase providing as much support as a normal bed, and we have not had any other feedback that it is uncomfortable. Unfortunately a certain level of noise is a trade off for being located in a vibrant part of the city close to public transport and local nightlife, however we are aware it can be difficult to sleep if you are not used to it, so have recently ensured we have a supply of ear plugs available for those who may have trouble sleeping. We appreciate your feedback.