Aloha Kimberley, it was a pleasure meeting & hosting youat the "Bamboo Bungalows" & thank you again for choosing my Airbnb for your recent visit & stay in Jax Beach! My deep & sincerest apologies for the uncomfortable bed in the first bungalow, but I am glad that I was able to move you to another bungalow to solve that problem. Just to personally update you, I replaced the bed in the bungalow you originally booked with a New Serta iComfort Queen mattress. As for the HVAC issue, I am so terribly embarrassed that I was not able to solve this issue for you during 4 nights of your stay, however, just to update you, I have repaired the system & will be updating the other units immediately as well! Lastly, "Mucho Mahalo" for leaving me a detailed & kind review of your Airbnb experience! If you ever visit Jax Beach again in the future, you are always welcome back!