Currently, we have the Superhost badge, this would be impossible if Sarah's comments were real. It is sad and frustrating to see how someone tries to discredit the work and effort of another person so coldly, in the description of the accommodation it is always mentioned that it is on a busy street, that there is often noise and the existence of a nearby bar. I hope that Sarah can take the time to read everything in the advertisement description before making a reservation, and before doing such a malicious review, I regret that her expectations are so high, more than what Airbnb can offer, unfortunately there are people who They look for low cost apartments, but expect a luxury hotel. The aromas mention Sarah, only she perceives them, no neighbor, nor the thirty previous guests, nor the previous criticisms mention something similar. When Sarah arrived at the accommodation she seemed upset, we thought she was tired, now we see that I judge the place from the first moment, even before entering. As she mentions that it is not in my hands to change the climate of the city, of the whole country, nor the use of water nor the wastewater treatment of the whole country, I think it made it clear that a new mattress with the quality of a hotel is not enough for her. If that can not be comfortable, I honestly do not know how to help her. Sarah communicated very little with us, she never mentioned hot water, in Mexico the water heaters usually turn off with rain or air, this is resolved in less than a minute, as long as it communicates, it seems a very sad comment to me. disrespectful.