I emailed the host about week before to confirm, as encouraged to by the reminder email from Air BnB. The host listed was Matthew Griffith, but Amy replied. Not a problem, we quickly figured out there were two email accounts, both of which Amy was using. She confirmed the address, gave us a code to the lock box, and told us to let ourselves in. So we had what we needed to access the property but to answer the question "how did your host make you feel welcome?", there was nothing done that made us feel welcome. I had even emailed the first night to find out the wi-fi passcode... then I eventually found a binder of helpful info including this... it would have been nice if the host had let us know there would be one and where to find it.
The listing description was not accurate. First it list a "spa" as a feature. There is no hot water included in the price and the spa jets were not working (as in no pressure at all). I emailed the host first about the hot water, and was informed that to heat the spa we'd have to heat the pool as well and this would cost an extra $20 a day and could only be heated to 85 degrees. I then also emailed about the spa jets not having any pressure, and the host did not respond. So we had no spa while there, even though "spa" is featured in the title of the listing. Very misleading! (Also, after the pool guy came midway through our stay, the spa drained. No idea why, but we weren't using it anyway).
I also noticed that the online listing includes "pets allowed", but there is a sign right inside the front door of the listing that says "no pets" so this is just false advertising on the Air BnB website.
Also, the air hockey machine in the garage hasn't been maintained so the air flow is not good enough to properly play.
Finally, the place is NOT being maintained. We were killing roaches the entire time we were there and my sister woke up one day with one in her hair!!! These were the small roaches that indicate an infestation. Some sockets had burned out light bulbs and some had no light bulb at all (the lighting in the garage was so dim it was hard to use it as a games room as advertised). The walls have HUGE scuffs and gouges (one was in the kitchen and ran the entire width of the wall). The carpet was disgustingly stained, but worse, the upholstery of the chairs were covered in stains to the point we didn't want to sit on them. Finally, the kitchen facet is in terrible shape and hard to use, and the master bathroom shower head has no pressure.
The neighborhood was great! It's nicely maintained and very secure (cameras at both entrances and patrolling security guards).